Conferencing Service Providers in the US - Market Research Report (2014-2029)
New York, United States
Last Updated: January 2024
NAICS OD6073
Spotlight Report Revenue
$8.7bn
Past 5-Year Growth
Profit
$XXX.Xm
Employees
19,755
Businesses
749
Wages
$X.Xbn
Conferencing Service Providers in the US industry analysis
The COVID-19 pandemic resulted an unprecedented rise in demand for the Conferencing Service Providers industry as social distancing measures resulted in the need to move all nonessential activities online. Most office work was moved online, and in person events were postponed until they could be rescheduled online at the outset of the pandemic. As a result, businesses across the economy relied on conference services to continue operation. In 2020 alone, industry revenue grew more than 150.0%. Altogether, industry revenue is forecast to grow at a CAGR of 42.1% to $8.7 billion over the five years to 2024, including an estimated 15.6% in 2024.
Trends and Insights
- The COVID-19 pandemic resulted an unprecedented rise in demand for the conference services. As a result, the industry has become a mainstay in the way business is done.
- Web conferencing is the industry’s primary service. Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services.
- The advancement of technology, coupled with need spurred by the pandemic, have encouraged the consolidation of the industry around the largest players. Zoom dominates the industry, accounting for more than a third of all industry revenue.
Industry Overview
Market size and recent performance (2014-2029)
Industry revenue has grown at a CAGR of 42.1 % over the past five years, to reach an estimated $8.7bn in 2024.
Trends and Insights
COVID-19 pandemic drives unprecedented need for conference services
- In 2020, the COVID-19 pandemic resulted an unprecedented rise in demand for the conference services as social distancing measures resulted in the need to move all nonessential activities online.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
The shift to remote work has solidified
- The COVID-19 pandemic-induced shift to remote work is expected to persist, fueling demand for the conferencing services.
Biggest companies in the Conferencing Service Providers in the US
There are no companies that hold a large enough market share in the Conferencing Service Providers in the US industry for IBISWorld to include in this product.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Web conferencing and Other. Web conferencing is the largest segment of the Conferencing Service Providers in the US.
Trends and Insights
Web conferencing is the industry’s primary service
- Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings.
- More insights available in the full report
Widen you competitive advantage with related industries
Competitors
- Trade Show and Conference Planning in the US
Complementors
- Computer & Packaged Software Wholesaling in the US
- Software Publishing in the US
- Data Processing & Hosting Services in the US
International industries
- Global Internet Service Providers
- Data Processing & Hosting Services in Canada
- Internet Publishing and Broadcasting in Australia
- Computer, Peripheral Equipment & Software Wholesaling in Europe
Table of Contents
About this industry
Industry definition
Companies in this industry provide conferencing services such as audio, video and web conferencing, primarily to businesses. Companies own and maintain conferencing equipment and provide these services through the internet. Additionally, Companies maintain strategic partnerships with third-party web conferencing software providers, giving them the ability to offer these services to their customers.
What's included in this industry?
Provision web conferencing servicesProviding video conferencing servicesProviding audio conferencing servesCompanies
Purchase this report to view all major companies in this industry.
Related Terms
INFORMATION TECHNOLOGY (IT)CLOUD COMPUTINGINTEGRATED SYSTEMIndustry Code
NAICS 517311 - Conferencing Service Providers in the US
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
The COVID-19 pandemic resulted an unprecedented rise in demand for the conference services. As a result, the industry has become a mainstay in the way business is done.
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Factors that influence volatility in the industry
- Key success factors for businesses to overcome volatility
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Web conferencing is the industry’s primary service. Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services.
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
Purchase this report to unlock analyst insights.
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each state
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each state in 2024
- Number and share of revenue each state accounts for in 2024
- Number and share of wages each state accounts for in 2024
- Number and share of employees in each state in 2024
Detailed analysis
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
The advancement of technology, coupled with need spurred by the pandemic, have encouraged the consolidation of the industry around the largest players. Zoom dominates the ind...
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Intellectual property laws protect the products created by conference service provides. Companies rely on patent, copyright, trademark and trade secret laws in the US.
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Profit margins have boomed as a result of the pandemic. The effects of COVID-19 have made conference services an indispensable part of the economy.
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Industry Multiples (2017-2022)
- Industry Tax Structure (2017-2022)
- Income Statement (2017-2022)
- Balance Sheet (2017-2022)
- Liquidity Ratios (2017-2022)
- Coverage Ratios (2017-2022)
- Leverage Ratios (2017-2022)
- Operating Ratios (2017-2022)
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the US include:
- US Census Bureau
- US Bureau of Labor Statistics
- US International Trade Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
Frequently Asked Questions
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Conferencing Service Providers in the US industry in United States in 2024?
The market size of the Conferencing Service Providers in the US industry in United States is $8.7bn in 2024.
How many businesses are there in the Conferencing Service Providers in the US industry in 2024?
There are 749 businesses in the Conferencing Service Providers in the US industry in United States, which has grown at a CAGR of 20.1 % between 2019 and 2024.
Has the Conferencing Service Providers in the US industry in United States grown or declined over the past 5 years?
The market size of the Conferencing Service Providers in the US industry in United States has been growing at a CAGR of 42.1 % between 2019 and 2024.
What is the forecast growth of the Conferencing Service Providers in the US industry in United States over the next 5 years?
Over the next five years, the Conferencing Service Providers in the US industry in United States is expected to grow.
What does the Conferencing Service Providers in the US in United States include?
Provision web conferencing services and Providing video conferencing services are part of the Conferencing Service Providers in the US industry.
How competitive is the Conferencing Service Providers in the US industry in United States?
The level of competition is high and steady in the Conferencing Service Providers in the US industry in United States.
