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Freshworks Inc. SupplierIQ Procurement Profile
Freshworks Inc. is a global provider of software-as-a-service solutions for customer experience (CX), IT service management (ITSM), and customer relationship management (CRM). It offers free and paid subscription plans to small- and mid-sized businesses to enterprises across the technology & media, e-commerce, business & financial services, healthcare, education, government & non-profit, energy & manufacturing, transportation & hospitality, and retail industries. It operates in the US, India, Australia, the United Kingdom, Ireland, Germany, France, the Netherlands, and Singapore. The firm was incorporated in Delaware on August 18, 2010. Its headquarters are located in San Mateo, California.
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What’s included in this SupplierIQ Profile
IBISWorld's SupplierIQ profile covering Freshworks Inc. includes financial statements, products & service markets, competitive position and key financial health ratios.
Company Snapshot
What’s covered in this SupplierIQ Profile?
This SupplierIQ profile on Freshworks Inc. covers the company’s financial statements, products & service markets, competitive position and key financial health ratios. Freshworks Inc., trading as Freshworks, is a public company with 5.4k employees.
What industries does Freshworks Inc. operate in?
Freshworks Inc. primarily operates in Software Publishing in the US, as well as in .
Product & Service Markets
What’s included in the Product & Service Markets chapter?
The Product & Service Markets chapter provides a breakdown of Freshworks Inc.’s key product and service segments, organized by standardized industry classifications like NAICS. It includes their market share in each of these markets with market share trends and insights.
Competitive Position
What’s included in the Competitive Position chapter?
The Competitive Position chapter covers Freshworks Inc.’s performance relative to competitors in each of the products and service markets the company operates in. This includes a detailed competitor matrix comparing the market share, return on assets, return on equity, pricing power and competitive outlook. There are qualitative insights and a detailed SWOT analysis included for each product and service market.
Income Statement
What’s included in the Income Statement chapter?
The Income Statement chapter includes datasets covering Freshworks Inc.’s historical financial performance. Line items include revenue, cost of sales, gross margins, general and administrative costs, research and development costs, depreciation, interest and taxes. This is available in current and historical datasets.
Balance Sheet
What’s included in the Balance Sheet chapter?
The Balance Sheet chapter includes datasets covering Freshworks Inc.’s historical financial health. Current asset and non-current asset accounts include line items like cash, receivables, inventories, property, plant and equipment, investments, goodwill. Current liabilities and non-current liabilities accounts include line items like accounts payable, debts, provisions and lease liabilities. The equity accounts include line items like paid-in capital, retained earnings, employee stock option plans and treasury stock. This is available in current and historical datasets.
Cash Flows
What’s included in the Cash Flows chapter?
The Cash Flows chapter includes detailed line item accounts covering Freshworks Inc.’s operating cash flow activities, financing cash flow activities and investing cash flow activities. This is available in current and historical datasets.
Ratios
What’s included in the Ratios chapter?
The Ratios chapter covers key financial metrics like the operating margin, gross margin, return on equity, return on assets, current ratio, quick ratio, EBIT margins, EBITDA margins, debt ratio, equity ratio and debt to equity ratios. This is available in current and historical datasets.
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Frequently Asked Questions
What is the 2025 revenue for Freshworks Inc.?
According to the 2026 IBISWorld ProcurementIQ report, Freshworks Inc. generated $838.8m in revenue.
Who are Freshworks Inc.’s main competitors?
The 2026 ProcurementIQ report benchmarks Freshworks Inc. against its top competitors across execution score, operational capabilities, pricing power, and market share.
What is Freshworks Inc.’s EBITDA margin?
Freshworks Inc.’s EBITDA margin is reported across a 7-year period in the 2026 IBISWorld ProcurementIQ report. The report includes a full income statement breakdown.
What markets does Freshworks Inc. operate in?
The 2026 report identifies all NAICS-coded product and service markets Freshworks Inc. participates in, including market share, concentration, profitability trends, and average vendor risk ratings.
How many employees does Freshworks Inc. have?
The 2026 ProcurementIQ report lists Freshworks Inc.’s employee count and benchmarks workforce size against key competitors to assess relative operational capacity.
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