IBISWorld Platform
Answer any industry question in minutes with our entire database at your fingertips.
Field Service Management Software in the US Procurement Price, Data and Insights
Field service management (FSM) software assists in the management of field services by facilitating employee scheduling, tracking the progress of assignments, checking service history, arranging billing, and reporting and tracking inventory used for service work. FSM software is typically sold by multiline software companies and specialists that derive most of their revenue from FSM software sales. The key buyers in this market include cable TV providers, appliance repair service providers, telecommunications companies, and industrial equipment repair service providers.
Access this data your way
The Field Service Management Software Procurement Price, Data and Insights is available in multiple formats to fit seamlessly into your workflow.
API Data Delivery
Feed trusted, human-driven industry intelligence straight into your platform.
Integrations
Streamline your workflow with IBISWorld’s intelligence built into your toolkit.
What’s included in this market coverage
IBISWorld's research coverage on the Field Service Management Software procurement and pricing environment in the United States includes market dynamics, buyer power scores, supply chain vendors with pricing trends and forecasts.
About this Market
What’s this procurement report about?
This procurement coverage of the Field Service Management Software market in the United States includes Employee Scheduling, Tracking Assignments, Billing Arrangement, Checking Service History, Tracking Inventory and FSM Software. Standard coding in this coverage includes ISIC-582-Software publishing, NACE-58.29-Other Software Publishing, NAICS-513210-Software Publishers and UNSPSC-43232303-Customer relationship management CRM software.
What common market terminology is included?
Common market terminology included in the Field Service Management Software procurement coverage includes Software-as-a -Service (SaaS) (Software that is hosted on providers' servers and accessed by users over the internet.) and Off-the-Shelf Software (Software that is mass-produced rather than being customized for the operations of particular buyers.).
What companies are included as top suppliers?
The top companies covered in the Field Service Management Software procurement report as suppliers are FieldAware Group Ltd., Freshworks Inc., Ptc Inc., Koch Industries Inc. and Salesforce.Com, Inc..
Opportunity Assessment
What’s included in the Opportunity Assessment chapter?
The Opportunity Assessment chapter provides a comprehensive market analysis of the Field Service Management Software market in the United States category, including buyer power scoring, market pricing trends, vendor landscape, cost structure, and strategic negotiation levers.
The market pricing trends include the Market Price (2026) per user per month, a five year price forecast and a supply chain risk score. Vendor coverage includes a market share and cost structure breakdown.
Analysis includes a comprehensive SWOT analysis of and recent developments impacting the Field Service Management Software market environment.
Buyer Power Score
What’s included in the Buyer Power Score chapter?
The Buyer Power Score chapter assesses key components impacting Field Service Management Software procurement including the recent price trend, forecast price trend, availability of substitutes, switching costs, product specialization, average vendor risk, market share concentration, supply chain risk, price driver volatility and recent price volatility.
These components generate a Buyer Power Score that ranges from -5 (strongly favoring sellers) to +5 (strongly favoring buyers) plus a recommended strategy for procurement specialists.
Price Environment
What’s included in the Price Environment chapter?
The Price Environment chapter covers detailed pricing analysis and datasets on Field Service Management Software market environment. This includes insights into market pricing Market Price (2026), price forecasts, volatility, specialization, substitutes and switching costs.
Datasets in the Price Environment chapter include vendor cost structure, breakdowns of wage rates by geography and specialty, key external economic and labor drivers impacting the market and market pricing models.
Supply Chain & Vendors
What’s included in the Supply Chain & Vendors chapter?
The Supply Chain & Vendors chapter covers the concentration, risk and diversity of the Field Service Management Software market. This includes datasets on the market’s top suppliers, detailed analysis on the key sourcing risks and supply chain dynamics, with environmental, social and governance (ESG) considerations and scores.
Business Requirements
What’s included in the Business Requirements chapter?
The Business Requirements chapter covers vendor relationships, qualifications, service level agreements and key performance indicators. These inputs provide insight into the planning process through the buying lead time, vendor relationship and vendor qualifications. The sourcing process include key RFP elements like an organizational overview, project budget, selection criteria, project schedule, proposal format, inventory control, cost containment, regulation, quality control, distribution and key contract clauses.
Trusted by industry professionals
More than 6,000 businesses use IBISWorld to shape local and global economies
We were able to supplement our reports with IBISWorld’s information from both a qualitative and quantitative standpoint. All of our reporting now features some level of IBISWorld integration.
IBISWorld delivers the crisp business knowledge we need to drive our business. Whether it be serving up our major clients, winning new business or educating on industry issues, IBISWorld brings real value.
IBISWorld has revolutionised business information — which has proved commercially invaluable to exporters, investors and public policy professionals in Australia and overseas.
When you’re able to speak to clients and be knowledgeable about what they do and the state that they operate in, they’re going to trust you a lot more.
Frequently Asked Questions
What is the current market price for Field Service Management Software?
The 2026 benchmark market price for Field Service Management Software is $62.25 per user per month. Prices have increased at a CAGR of 0.39 from 2023-26.
Who are the top vendors in the Field Service Management Software market?
The top vendors in the Field Service Management Software market include FieldAware Group Ltd., Freshworks Inc., Ptc Inc., Koch Industries Inc. and Salesforce.Com, Inc..
What industries supply the Field Service Management Software market?
The top industries supplying the Field Service Management Software market are Software Publishing in the US, Operating Systems & Productivity Software Publishing in the US, Computer & Packaged Software Wholesaling in the US, Computer Manufacturing in the US, Data Processing & Hosting Services in the US and IT Consulting in the US.
What is the supply chain risk for Field Service Management Software?
Low market share concentration enhances competition and buyer leverage. The FSM software market is fragmented, with numerous mid-sized and niche vendors competing alongside larger enterprise platforms. This low concentration fosters competitive pricing and incentivizes innovation as providers seek differentiation through usability, vertical specialization, and advanced features such as AI-driven scheduling and IoT integration. Buyers can capitalize on this environment by benchmarking across vendors, running competitive RFPs, and negotiating bundled offerings tailored to their operational needs.
What factors affect the price of Field Service Management Software?
The demand for field service management software can drive up prices, especially when key industries like telecommunications and appliance repair experience peak demand. Pricing is often adjusted based on market surveys, sales volume, and customer willingness to pay during high-demand periods.
Cut through the noise with intelligence you can trust
