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Telephone Answering Services in the US Procurement Price, Data and Insights
Telephone answering service providers screen incoming calls for buyers. Suppliers then either transfer calls back to the buyer or take messages to pass on to the buyer via e-mail, text message or proprietary software. Typical buyers include hospitals, retailers, government agencies and insurance providers. Suppliers include telephone answering service specialists and general BPO providers.
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What’s included in this market coverage
IBISWorld's research coverage on the Telephone Answering Services procurement and pricing environment in the United States includes market dynamics, buyer power scores, supply chain vendors with pricing trends and forecasts.
About this Market
What’s this procurement report about?
This procurement coverage of the Telephone Answering Services market in the United States includes Basic Message Taking, 24/7 Live Answering, Appointment Scheduling, Order Processing, Customer Support and Bilingual Answering Service. Standard coding in this coverage includes ISIC-822-Activities of call centres, NACE-82.20-Activities Of Call Centres, NAICS-561420-Telephone call centres and UNSPSC-81161707-Telephone Administration Service.
What common market terminology is included?
Common market terminology included in the Telephone Answering Services procurement coverage includes Telemarketing Services (Services directed at marketing goods or services by means of telephone calls, typically unsolicited, to potential customers.), Service Level Agreement (SLA) (A contract between a service provider and a buyer that specifies, in measurable terms, what services the provider will furnish and what level of quality the buyer can expect.) and Call Reports (A summary of customer issues determined during a service call, including a thorough description of actions that the telephone answering service provider took to resolve each issue.).
What companies are included as top suppliers?
The top companies covered in the Telephone Answering Services procurement report as suppliers are Hvac Answering Service, Inc., A-Cti Answerconnect Inc., TDKP Limited, Qualfon Data Services Group Llc and Answernet Inc..
Opportunity Assessment
What’s included in the Opportunity Assessment chapter?
The Opportunity Assessment chapter provides a comprehensive market analysis of the Telephone Answering Services market in the United States category, including buyer power scoring, market pricing trends, vendor landscape, cost structure, and strategic negotiation levers.
The market pricing trends include the Market Price (2026) per minute, a five year price forecast and a supply chain risk score. Vendor coverage includes a market share and cost structure breakdown.
Analysis includes a comprehensive SWOT analysis of and recent developments impacting the Telephone Answering Services market environment.
Buyer Power Score
What’s included in the Buyer Power Score chapter?
The Buyer Power Score chapter assesses key components impacting Telephone Answering Services procurement including the recent price trend, forecast price trend, availability of substitutes, switching costs, product specialization, average vendor risk, market share concentration, supply chain risk, price driver volatility and recent price volatility.
These components generate a Buyer Power Score that ranges from -5 (strongly favoring sellers) to +5 (strongly favoring buyers) plus a recommended strategy for procurement specialists.
Price Environment
What’s included in the Price Environment chapter?
The Price Environment chapter covers detailed pricing analysis and datasets on Telephone Answering Services market environment. This includes insights into market pricing Market Price (2026), price forecasts, volatility, specialization, substitutes and switching costs.
Datasets in the Price Environment chapter include vendor cost structure, breakdowns of wage rates by geography and specialty, key external economic and labor drivers impacting the market and market pricing models.
Supply Chain & Vendors
What’s included in the Supply Chain & Vendors chapter?
The Supply Chain & Vendors chapter covers the concentration, risk and diversity of the Telephone Answering Services market. This includes datasets on the market’s top suppliers, detailed analysis on the key sourcing risks and supply chain dynamics, with environmental, social and governance (ESG) considerations and scores.
Business Requirements
What’s included in the Business Requirements chapter?
The Business Requirements chapter covers vendor relationships, qualifications, service level agreements and key performance indicators. These inputs provide insight into the planning process through the buying lead time, vendor relationship and vendor qualifications. The sourcing process include key RFP elements like an organizational overview, project budget, selection criteria, project schedule, proposal format, inventory control, cost containment, regulation, quality control, distribution and key contract clauses.
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Frequently Asked Questions
What is the current market price for Telephone Answering Services?
The 2026 benchmark market price for Telephone Answering Services is $2.54 per minute. Prices have increased at a CAGR of 3.51 from 2023-26.
Who are the top vendors in the Telephone Answering Services market?
The top vendors in the Telephone Answering Services market include Hvac Answering Service, Inc., A-Cti Answerconnect Inc., TDKP Limited, Qualfon Data Services Group Llc and Answernet Inc..
What industries supply the Telephone Answering Services market?
The top industries supplying the Telephone Answering Services market are Computer & Packaged Software Wholesaling in the US, Computer Manufacturing in the US, Software Publishing in the US, Office Stationery Wholesaling in the US, Office Stationery Manufacturing in the US, Telemarketing & Call Centers in the US and Telecommunication Networking Equipment Manufacturing in the US.
What is the supply chain risk for Telephone Answering Services?
Low market concentration enhances competition and strengthens buyer negotiation leverage. The telephone answering services market features a low level of market share concentration, with many regional and national vendors competing for contracts. This fragmented landscape promotes competitive pricing and allows buyers to solicit multiple bids when sourcing service providers. The high number of qualified suppliers gives buyers greater flexibility to switch vendors or negotiate more favorable terms. Procurement teams can maximize leverage by emphasizing service quality, call coverage, and performance metrics during negotiations rather than focusing solely on price.
What factors affect the price of Telephone Answering Services?
Customization in telephone answering services allows providers to tailor solutions to specific client needs, which can lead to higher pricing due to the added complexity and resources required. For example, a hospital may require specialized call handling protocols, resulting in increased costs compared to a standard service, while pricing is often measured by the level of customization involved, such as the number of tailored features or the degree of staff training needed.
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