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Office Phones in the US Procurement Price, Data and Insights
Office phones are handset telephones that offer additional functionality such as multiline options, call transfer, and automatic reception that are not normally featured in home phones. Buyers of office phones include businesses, government agencies, nonprofits, and resellers.
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What’s included in this market coverage
IBISWorld's research coverage on the Office Phones procurement and pricing environment in the United States includes market dynamics, buyer power scores, supply chain vendors with pricing trends and forecasts.
About this Market
What’s this procurement report about?
This procurement coverage of the Office Phones market in the United States includes Voice-over-Internet Protocol (VoIP) Services and Private Branch Exchange (PBX) Phone Systems. Standard coding in this coverage includes HS-8517180020-Multiline Telephones (Including Key, Call Director & Consoles), ISIC-263-Manufacture of communication equipment, NACE-26.30-Manufacture Of Communication Equipment, NAICS-334210-Telephone apparatus manufacturing and UNSPSC-45111900-Phone and video conference equipment and hardware and controllers.
What common market terminology is included?
Common market terminology included in the Office Phones procurement coverage includes Private Branch Exchange (PBX) (A business phone system that creates a private telephone network within a company. Requires hardware on-site and has analog connections.), Hosted PBX Services (A business phone system that uses using Voice-over-Internet Protocol (VoIP) technology to make calls over the internet. Requires similar hardware to traditional PBX.), Voice-over-Internet Protocol (VoIP) Services (Sometimes referred to as cloud-based PBX, these services provide VoIP services without any hardware required on-site.) and Internet Protocol (IP) Phones (Telephones that run through internet connections, as opposed to analog devices.).
What companies are included as top suppliers?
The top companies covered in the Office Phones procurement report as suppliers are Yealink Network Technology Co. Ltd., Panasonic Corporation, Sony Corporation, At&T Inc. and Axway Inc..
Opportunity Assessment
What’s included in the Opportunity Assessment chapter?
The Opportunity Assessment chapter provides a comprehensive market analysis of the Office Phones market in the United States category, including buyer power scoring, market pricing trends, vendor landscape, cost structure, and strategic negotiation levers.
The market pricing trends include the Market Price (2026) per office phone, a five year price forecast and a supply chain risk score. Vendor coverage includes a market share and cost structure breakdown.
Analysis includes a comprehensive SWOT analysis of and recent developments impacting the Office Phones market environment.
Buyer Power Score
What’s included in the Buyer Power Score chapter?
The Buyer Power Score chapter assesses key components impacting Office Phones procurement including the recent price trend, forecast price trend, availability of substitutes, switching costs, product specialization, average vendor risk, market share concentration, supply chain risk, price driver volatility and recent price volatility.
These components generate a Buyer Power Score that ranges from -5 (strongly favoring sellers) to +5 (strongly favoring buyers) plus a recommended strategy for procurement specialists.
Price Environment
What’s included in the Price Environment chapter?
The Price Environment chapter covers detailed pricing analysis and datasets on Office Phones market environment. This includes insights into market pricing Market Price (2026), price forecasts, volatility, specialization, substitutes and switching costs.
Datasets in the Price Environment chapter include vendor cost structure, breakdowns of wage rates by geography and specialty, key external economic and labor drivers impacting the market and market pricing models.
Supply Chain & Vendors
What’s included in the Supply Chain & Vendors chapter?
The Supply Chain & Vendors chapter covers the concentration, risk and diversity of the Office Phones market. This includes datasets on the market’s top suppliers, detailed analysis on the key sourcing risks and supply chain dynamics, with environmental, social and governance (ESG) considerations and scores.
Business Requirements
What’s included in the Business Requirements chapter?
The Business Requirements chapter covers vendor relationships, qualifications, service level agreements and key performance indicators. These inputs provide insight into the planning process through the buying lead time, vendor relationship and vendor qualifications. The sourcing process include key RFP elements like an organizational overview, project budget, selection criteria, project schedule, proposal format, inventory control, cost containment, regulation, quality control, distribution and key contract clauses.
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Frequently Asked Questions
What is the current market price for Office Phones?
The 2026 benchmark market price for Office Phones is $181 per office phone. Prices have increased at a CAGR of 1.52 from 2023-26.
Who are the top vendors in the Office Phones market?
The top vendors in the Office Phones market include Yealink Network Technology Co. Ltd., Panasonic Corporation, Sony Corporation, At&T Inc. and Axway Inc..
What industries supply the Office Phones market?
The top industries supplying the Office Phones market are Plastic & Resin Manufacturing in the US, Petroleum Refining in the US, Semiconductor & Circuit Manufacturing in the US, Copper Rolling, Drawing & Extruding in the US, Wire & Cable Manufacturing in the US and Copper, Nickel, Lead & Zinc Mining in the US.
What is the supply chain risk for Office Phones?
Elevated supply chain and vendor risk require robust contingency planning. Buyers face significant risk due to the high supply chain volatility and high vendor risk in the office phone market. With supply chains dependent on semiconductors, plastics, and wiring, each vulnerable to commodity price swings and tariffs, buyers risk disruptions and unpredictable costs. The early decline of the office phone market and high competition from substitutes add further instability. Buyers must prioritize supplier risk assessments, seek secondary vendors, and negotiate flexible terms to minimize exposure to unplanned disruptions.
What factors affect the price of Office Phones?
The deployment model significantly affects the pricing of office phones, as hosted PBX services typically operate on a subscription basis, leading to lower upfront costs but recurring expenses, while traditional on-premises PBX systems require significant capital investment and ongoing maintenance costs. For example, businesses opting for VoIP services may pay monthly per-user fees, which can vary based on features and usage, whereas those investing in a private branch exchange might face higher initial hardware costs but potentially lower long-term operational expenses.
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