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Claims Management Software in the US Procurement Price, Data and Insights
This report is intended to assist buyers of claims management software. This software, typically used by insurance carriers, tracks and manage insurance claims from client creation and submission to settlement. Claims management software automates the insurance claim process, which helps companies improve the efficiency of the claims process for clients, reduce the occurrence of false insurance claims and cut down on claims management costs. Claims management software can handle life insurance and annuities, commercial property and casualty insurance, homeowners and personal auto insurance, and workers compensation insurance. Common buyers include various insurance carriers, while suppliers are software companies.
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What’s included in this market coverage
IBISWorld's research coverage on the Claims Management Software procurement and pricing environment in the United States includes market dynamics, buyer power scores, supply chain vendors with pricing trends and forecasts.
About this Market
What’s this procurement report about?
This procurement coverage of the Claims Management Software market in the United States includes Life Insurance & Annuity, Homeowner & Commercial Property Insurance, Auto Insurance, Casualty Insurance and Workers Compensation Insurance. Standard coding in this coverage includes ISIC-582-Software publishing, NACE-58.29-Other Software Publishing, NAICS-513210-Software Publishers and UNSPSC-43232600-Industry specific software.
What common market terminology is included?
Common market terminology included in the Claims Management Software procurement coverage includes Application (One or a set of programs designed to carry out operations. Applications can be downloaded on a variety of platforms such as computers and mobile devices.), Glitches (A software error that is found in the way the original source code is written. This can create user interface errors with the software or result in incorrect function.), IT Infrastructure (A company's IT infrastructure describes the network of computers and the collection of software that a company incorporates into its operations.), Cloud Computing (The delivery of different services through the internet. These services include software, networks, data storage, servers, and more.) and Enterprise Resource Planning (ERP) Systems and Software (ERP systems are integrated systems that support and manage all aspects of a business such as finance, human resources, distribution, customer contact, supply chain management, and more.).
What companies are included as top suppliers?
The top companies covered in the Claims Management Software procurement report as suppliers are Mitchell International Inc., Applied Systems Inc., Sas Institute Inc., OpenText Corporation and Roper Technologies Inc..
Opportunity Assessment
What’s included in the Opportunity Assessment chapter?
The Opportunity Assessment chapter provides a comprehensive market analysis of the Claims Management Software market in the United States category, including buyer power scoring, market pricing trends, vendor landscape, cost structure, and strategic negotiation levers.
The market pricing trends include the Market Price (2026) per user per month, a five year price forecast and a supply chain risk score. Vendor coverage includes a market share and cost structure breakdown.
Analysis includes a comprehensive SWOT analysis of and recent developments impacting the Claims Management Software market environment.
Buyer Power Score
What’s included in the Buyer Power Score chapter?
The Buyer Power Score chapter assesses key components impacting Claims Management Software procurement including the recent price trend, forecast price trend, availability of substitutes, switching costs, product specialization, average vendor risk, market share concentration, supply chain risk, price driver volatility and recent price volatility.
These components generate a Buyer Power Score that ranges from -5 (strongly favoring sellers) to +5 (strongly favoring buyers) plus a recommended strategy for procurement specialists.
Price Environment
What’s included in the Price Environment chapter?
The Price Environment chapter covers detailed pricing analysis and datasets on Claims Management Software market environment. This includes insights into market pricing Market Price (2026), price forecasts, volatility, specialization, substitutes and switching costs.
Datasets in the Price Environment chapter include vendor cost structure, breakdowns of wage rates by geography and specialty, key external economic and labor drivers impacting the market and market pricing models.
Supply Chain & Vendors
What’s included in the Supply Chain & Vendors chapter?
The Supply Chain & Vendors chapter covers the concentration, risk and diversity of the Claims Management Software market. This includes datasets on the market’s top suppliers, detailed analysis on the key sourcing risks and supply chain dynamics, with environmental, social and governance (ESG) considerations and scores.
Business Requirements
What’s included in the Business Requirements chapter?
The Business Requirements chapter covers vendor relationships, qualifications, service level agreements and key performance indicators. These inputs provide insight into the planning process through the buying lead time, vendor relationship and vendor qualifications. The sourcing process include key RFP elements like an organizational overview, project budget, selection criteria, project schedule, proposal format, inventory control, cost containment, regulation, quality control, distribution and key contract clauses.
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Frequently Asked Questions
What is the current market price for Claims Management Software?
The 2026 benchmark market price for Claims Management Software is $102 per user per month. Prices have increased at a CAGR of 1.69 from 2023-26.
Who are the top vendors in the Claims Management Software market?
The top vendors in the Claims Management Software market include Mitchell International Inc., Applied Systems Inc., Sas Institute Inc., OpenText Corporation and Roper Technologies Inc..
What industries supply the Claims Management Software market?
The top industries supplying the Claims Management Software market are Computer Manufacturing in the US, Semiconductor & Circuit Manufacturing in the US, Data Processing & Hosting Services in the US, Wired Telecommunications Carriers in the US, Operating Systems & Productivity Software Publishing in the US and Intellectual Property Licensing in the US.
What is the supply chain risk for Claims Management Software?
Fragmented vendor landscape increases negotiation leverage and encourages competitive pricing. Low market share concentration in the US claims management software market means many suppliers are competing for market share. This fragmentation prevents pricing power from aggregating among a few dominant vendors and enables procurement teams to routinely solicit bids and play suppliers against each other. Buyers can use this environment to secure cost-effective contracts and demand service enhancements, as switching costs and barriers to supplier entry remain low.
What factors affect the price of Claims Management Software?
Features of claims management software, such as automation capabilities, integration with existing systems, and advanced analytics, significantly affect pricing by enhancing efficiency and reducing operational costs for insurance carriers. For example, software that offers real-time data tracking and reporting may command a higher price due to its ability to streamline claims processing and reduce fraud, while basic solutions with limited functionality are typically priced lower.
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