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Telemarketing & Call Centers in Illinois

Author.Name IBISWorld United States Last Updated: April 2025 NAICS IL56142

Telemarketing & Call Centers in Illinois industry analysis

The Telemarketing & Call Centers industry in Illinois is expected to decline an annualized -x.x% to $x.x million over the five years to 2025, while the national industry will likely decline at -x.x% during the same period. Industry establishments increased an annualized x.x% to x,xxx locations. Industry employment has decreased an annualized -x.x% to x,xxx workers, while industry wages have decreased an annualized -x.x% to $x.x million.

Over the five years to 2030, the industry is expected to grow an annualized x% to $x.x million, while the national industry is expected to grow x.x%. Industry establishments are forecast to grow x.x% to x,xxx locations. Industry employment is expected to increase an annualized x.x% to x,xxx workers, while industry wages are forecast to increase x% to $x.x million.

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About the Telemarketing & Call Centers in Illinois Market Research Report

What’s Included in the Telemarketing & Call Centers in Illinois Market Research Report

Definition of the Telemarketing & Call Centers in Illinois?

Companies in this industry provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centers provide phone-based services and assistance to customers and clients.

What’s included in the Telemarketing & Call Centers in Illinois?

The Telemarketing & Call Centers in Illinois includes providing customer care services, providing technical support, offering telemarketing services, providing debt collection services, providing chat support and offering response and overflow support. Related terms covered in the Telemarketing & Call Centers in Illinois industry report includes a call center employee, selling an additional product or service to an existing customer, relocating domestic services to countries with lower labor costs, such as china or india, to service domestic clients, selling a more expensive product or upgrade to a customer, transactions that take place between businesses, the issuing of a company's common stock to the public for the first time, a phone call that uses a computerized autodialer to deliver a prerecorded message, as if from a robot and a trap set to detect, deflect or counteract attempts at unauthorized use of information systems.

Industry Performance of the Telemarketing & Call Centers industry in Illinois

Benchmark the Telemarketing & Call Centers in Illinois industry performance with all IL county and national performance.

Telemarketing & Call Centers in Illinois

#13 in Highest Revenue 2.7% of state's GDP
Revenue (2025)
Annual Growth (2020-25)
Annual Growth (2025-30)

Telemarketing & Call Centers in the US


Revenue (2025)
Annual Growth (2020-25)
Annual Growth (2025-30)

For the full list of industry drivers, see report purchase options.

Key Drivers of the Telemarketing & Call Centers industry in Illinois

See how key industry drivers, such as are impacting Telemarketing & Call Centers in Illinois

Illinois Economic Indicators

Population
Unemployment Rate

View more economic information in IL State Economic profile

US Key External Drivers

Consumer spending
E-commerce sales
Total advertising expenditure

For the full list of industry drivers, see report purchase options.

County Data of the Telemarketing & Call Centers industry in Illinois

Access proprietary data on county in the Telemarketing & Call Centers in Illinois, such as Dupage County, Cook County and Peoria County. Data includes figures on revenue, establishments, employees and wages by counties.

Key Statistics of the Telemarketing & Call Centers industry in Illinois

Download 18 years of historical data and 5 years of projected performance.

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Top Questions Answered in this Report

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What is the market size of the Telemarketing & Call Centers industry in Illinois in 2025?

The market size of the Telemarketing & Call Centers industry in Illinois is $761.5m in 2025.

How many businesses are there in the Telemarketing & Call Centers industry in Illinois in 2025?

There are 1,342 businesses in the Telemarketing & Call Centers industry in Illinois, which has been growing at an average annual rate of 1.7% from 2020 to 2025.

Has the Telemarketing & Call Centers industry in Illinois grown or declined over the past 5 years?

The market size of the Telemarketing & Call Centers industry in Illinois has been declining at an average annual rate of -0.4% from 2020 to 2025.

How many employees in the Telemarketing & Call Centers industry in Illinois in 2025?

There are 11,282 employees in the Telemarketing & Call Centers industry in Illinois, which has been declining at an average annual rate of -0.8% from 2020 to 2025.