Fragile balance: Industry growth remains strong despite cellular providers encouraging phone lease and replacement plans

IBISWorld’s Cell Phone Repair market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.


Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Annual Growth
Annual Growth

Industry Threats & Opportunities

  • Internet-enabled smartphones are more expensive than basic-feature phones and more likely to be repaired
  • The average industry profit margin is expected to grow
  • The number of mobile internet connections will continue to strongly grow

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    Industry Analysis & Industry Trends

    The Cell Phone Repair industry has experienced strong growth during the past decade as smartphone and tablet usage have increased. The rising popularity of expensive but fragile smartphones has given the industry a significant boost since 2010. In the coming years, rapid technological change, the falling price of cell phones and rising disposable incomes are expected to encourage the replacement rather than repair of devices...

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    Industry Report - Industry SWOT Analysis Chapter

    The Cell Phone Repair industry is in the growth stage of its life cycle. Over the 10 years to 2021, industry value added (the industry's contribution to the economy) is expected to increase at an annualized 2.1%. In comparison, GDP is expected to also grow by an annualized 2.1% over the same period. Growth on par with US GDP is generally indicative of a mature industry, although repair shops' industry value added was partially skewed at the beginning of the period as a result of prolonged levels of low unemployment and wage declines. Increasingly high demand for cell phone repairs has quickly reversed these trends since 2013.

    Internet-enabled smartphones cost more than basic-feature phones, and therefore remain more likely to be repaired instead of replaced. Con..

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    Additional Insights for the Cell Phone Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Cell Phone Repair Industry are

  • Provision of related range of good/services
  • Supply contracts in place for key inputs
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Number of mobile internet connections and Per capita disposable income in the Cell Phone Repair industry impact industry performance..

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    Industry Products

    What is the Cell Phone Repair Industry?

    This industry primarily repairs and maintains cell phones. Some operators may also repair tablets or other electronic devices as secondary services, which are also included in industry revenue. Industry operators include brick-and-mortar stores that allow customers to bring in their cell phones for immediate repair. Some stores also allow customers to mail in devices that need repairs.

    Industry Products
    Screen repair and replacement
    Battery repair and replacement
    Button and headphone jack repair and replacement
    Camera and sensor repair and replacement
    Other repair and replacement
    Industry Activities
    Repairing cell phones
    Repairing smartphones
    Repairing tablets

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Number of mobile internet connections
  • Per capita disposable income
  • Percentage of services conducted online
  • Technological change
  • Price of semiconductor and electronic components

  • Current Performance
  • Smartphones fuel growth
  • Technological change
  • Falling component prices
  • Chart: Revenue Growth

  • Industry Outlook
  • Smartphone saturation
  • Repair or replace?
  • Profitability
  • Table: Cell Phone Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Cell Phone Repair Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Communication Equipment Manufacturing
  • Semiconductor & Circuit Manufacturing
  • Wireless Telecommunications Carriers

  • Products & Services
  • Screen repair and replacement
  • Button and headphone jack repair and replacement
  • Battery repair and replacement
  • Other repair and replacement
  • Camera and sensor repair and replacement
  • Chart: Cell Phone Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Individuals and households
  • Businesses
  • Government
  • Chart: Major Market Segmentation for the Cell Phone Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Other expenses
  • Chart: Cost Structure Benchmarking – Sector vs Cell Phone Repair

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Cell Phone Repair Industry

  • Industry Globalization
    Major Companies
    There are no major players in this industry
    Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Cell Phone Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Cell Phone Repair Industry
  • Industry Revenue (2007-2021)
  • Industry Gross Product (2007-2021)
  • Establishments (2007-2021)
  • Businesses (2007-2021)
  • Employment (2007-2021)
  • Wages (2007-2021)
  • Number of mobile internet connections (2007-2021)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Lcd (Liquid Crystal Display)
  • A flat-panel display used to show text and images on cell phones.
  • Simple-Feature Cell Phones
  • Mobile phones without advanced computing capability and used primarily for phone calls and text messages.
  • Smartphone
  • A mobile phone with advanced computing capability and connectivity.
  • Tablet
  • A small portable computer generally including integrated touchscreen controls.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Cell Phone Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Cell Phone Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Cell Phone Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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