Fragile balance: Industry growth remains strong despite cellular providers encouraging phone lease and replacement plans

The Cell Phone Repair industry has experienced strong growth in the past five years as smartphone and tablet usage has increased. The rising popularity of expensive but fragile smartphones has given the industry a significant boost since 2012. However, phones are becoming stronger and more durable, which makes them more difficult to break and could soon pose a threat to the industry. Internet-enabled smartphones are more expensive than basic-feature phones and are therefore more likely to be repaired rather than replaced. Smartphones also have fragile LCD touchscreens, inaccessible batteries and other breakable parts that make them more susceptible to needing repairs...purchase to read more.

Industry Statistics & Market Size
Annual Growth 12-17
Forecast Growth 17-22
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Internet-enabled smartphones are more expensive than basic-feature phones and more likely to be repaired
  • The rapid market acceptance of smartphones has created a need for more repair shops
  • The number of mobile internet connections will continue to strongly grow
  • Industry Report - Industry Analysis Chapter

    The Cell Phone Repair industry has expanded over the past five years, with revenue rising at an annualized rate of 5.5% to $4.0 billion, including expected revenue growth of 4.0% in 2017. The industry has benefited from the widespread popularity of smartphones, which typically have fragile screens and hard-to-replace components. These characteristics have encouraged consumers to more frequently turn to professional repair shops to salvage devices that are still operable. However, the industry has also contended with declining cell phone prices and yearly upgrade plans as cell phone technology rapidly evolves. As prices continue to decrease and carriers introduce contract-free leasing plans, consumers and businesses may shift toward replacements instead of repairs. Fur...purchase to read more.

    Additional Insights for the Cell Phone Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Cell Phone Repair Industry are

  • Provision of related range of good/services
  • Supply contracts in place for key inputs
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Number of mobile internet connections and Per capita disposable income in the Cell Phone Repair industry impact industry performance..

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    What's in this report

    What is the Cell Phone Repair Industry?

    This industry primarily repairs and maintains cell phones. Some operators may also repair tablets or other electronic devices as secondary services, which are also included in industry revenue. Industry operators include brick-and-mortar stores that allow customers to bring in their cell phones for immediate repair. Some stores also allow customers to mail in devices that need repairs.

    Industry Products
  • Screen repair and replacement
  • Battery repair and replacement
  • Button and headphone jack repair and replacement
  • Camera and sensor repair and replacement
  • Other repair and replacement
  • Industry Activities
  • Repairing cell phones
  • Repairing smartphones
  • Repairing tablets
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Number of mobile internet connections
  • Per capita disposable income
  • Percentage of services conducted online
  • Price of semiconductor and electronic components

  • Current Performance
  • Smartphones fuel growth
  • Technological change
  • Right-to-repair
  • Chart: Revenue Growth

  • Industry Outlook
  • Smartphone saturation
  • Industry threats
  • Profitability
  • Table: Cell Phone Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Cell Phone Repair Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Communication Equipment Manufacturing
  • Semiconductor & Circuit Manufacturing
  • Wireless Telecommunications Carriers

  • Products & Services
  • Screen repair and replacement
  • Button and headphone jack repair and replacement
  • Battery repair and replacement
  • Other repair and replacement
  • Camera and sensor repair and replacement
  • Chart: Cell Phone Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Apple
  • Samsung
  • Other
  • LG
  • Motorola
  • HTC
  • Chart: Major Market Segmentation for the Cell Phone Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Other expenses
  • Chart: Cost Structure Benchmarking – Sector vs Cell Phone Repair

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Cell Phone Repair Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Cell Phone Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Cell Phone Repair Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Number of mobile internet connections (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Lcd (Liquid Crystal Display)
  • A flat-panel display used to show text and images on cell phones.
  • Simple-Feature Cell Phones
  • Mobile phones without advanced computing capability and used primarily for phone calls and text messages.
  • Smartphone
  • A mobile phone with advanced computing capability and connectivity.
  • Tablet
  • A small portable computer generally including integrated touchscreen controls.
  • What Our Customers Say

    Why buy this report?

    The Cell Phone Repair Industry Research Report measures market size, analyses current and future trends, and provides an indication of market share for the industry’s largest companies. IBISWorld’s collection of industry market research reports gives you insightful, up-to-date information on the supply chains, economic drivers, and key buyers and markets for hundreds of industries.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Cell Phone Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Cell Phone Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Cell Phone Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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