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Network Voice Services in Europe Procurement Price, Data and Insights
Network voice service providers offer analog and digital network voice solutions, including paid Voice-over-Internet Protocol (VoIP) services. Businesses, government agencies, and educational institutions buy these services.
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What’s included in this market coverage
IBISWorld's research coverage on the Network Voice Services procurement and pricing environment in Europe includes market dynamics, buyer power scores, supply chain vendors with pricing trends and forecasts.
About this Market
What’s this procurement report about?
This procurement coverage of the Network Voice Services market in Europe includes Teleconferencing and Web Conferencing. Standard coding in this coverage includes ISIC-611-Wired telecommunications activities, NACE-61.10-Wired Telecommunications Activities, NAICS-517111-Wired Telecommunications Carriers and UNSPSC-81161712-Network voice service.
What common market terminology is included?
Common market terminology included in the Network Voice Services procurement coverage includes Digital Network Voice Services (Services that include telephone calls and teleconferencing conducted over the internet.), Voice over Internet Protocol (VoIP) (Technology that uses the internet to make telephone calls.) and Analog Network Voice Services (Services that include telephone calls conducted over traditional telecommunications cables.).
What companies are included as top suppliers?
The top companies covered in the Network Voice Services procurement report as suppliers are Telenor ASA, TalkTalk Telecom Group plc, Swisscom AG, BT Group plc and Altice France Holding SA.
Opportunity Assessment
What’s included in the Opportunity Assessment chapter?
The Opportunity Assessment chapter provides a comprehensive market analysis of the Network Voice Services market in Europe category, including buyer power scoring, market pricing trends, vendor landscape, cost structure, and strategic negotiation levers.
The market pricing trends include the Market Price (2026) per user per month, a five year price forecast and a supply chain risk score. Vendor coverage includes a market share and cost structure breakdown.
Analysis includes a comprehensive SWOT analysis of and recent developments impacting the Network Voice Services market environment.
Buyer Power Score
What’s included in the Buyer Power Score chapter?
The Buyer Power Score chapter assesses key components impacting Network Voice Services procurement including the recent price trend, forecast price trend, availability of substitutes, switching costs, product specialization, average vendor risk, market share concentration, supply chain risk, price driver volatility and recent price volatility.
These components generate a Buyer Power Score that ranges from -5 (strongly favoring sellers) to +5 (strongly favoring buyers) plus a recommended strategy for procurement specialists.
Price Environment
What’s included in the Price Environment chapter?
The Price Environment chapter covers detailed pricing analysis and datasets on Network Voice Services market environment. This includes insights into market pricing Market Price (2026), price forecasts, volatility, specialization, substitutes and switching costs.
Datasets in the Price Environment chapter include vendor cost structure, breakdowns of wage rates by geography and specialty, key external economic and labor drivers impacting the market and market pricing models.
Supply Chain & Vendors
What’s included in the Supply Chain & Vendors chapter?
The Supply Chain & Vendors chapter covers the concentration, risk and diversity of the Network Voice Services market. This includes datasets on the market’s top suppliers, detailed analysis on the key sourcing risks and supply chain dynamics, with environmental, social and governance (ESG) considerations and scores.
Business Requirements
What’s included in the Business Requirements chapter?
The Business Requirements chapter covers vendor relationships, qualifications, service level agreements and key performance indicators. These inputs provide insight into the planning process through the buying lead time, vendor relationship and vendor qualifications. The sourcing process include key RFP elements like an organizational overview, project budget, selection criteria, project schedule, proposal format, inventory control, cost containment, regulation, quality control, distribution and key contract clauses.
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Frequently Asked Questions
What is the current market price for Network Voice Services?
The 2026 benchmark market price for Network Voice Services is €15.6 per user per month. Prices have increased at a CAGR of 0.40323 from 2023-26.
Who are the top vendors in the Network Voice Services market?
The top vendors in the Network Voice Services market include Telenor ASA, TalkTalk Telecom Group plc, Swisscom AG, BT Group plc and Altice France Holding SA.
What industries supply the Network Voice Services market?
The top industries supplying the Network Voice Services market are Computer, Peripheral Equipment & Software Wholesaling in Europe, Computer & Peripheral Equipment Manufacturing in Europe, Publishing Activities in Europe, Intellectual Property Leasing in Europe, Communication Equipment Manufacturing in Europe and Electronic Component & Board Manufacturing in Europe.
What is the supply chain risk for Network Voice Services?
High Network Concentration, Strong Competition From MVNOs &Alternative Voice Providers. The network voice services market is highly concentrated at the underlying network level, where a limited number of mobile network operators and fixed-network incumbents control spectrum, core infrastructure, interconnection, and last-mile access. However, competition remains strong because mobile virtual network operators, or MVNOs, resellers, alternative carriers, and cloud-based voice providers can purchase wholesale network access and compete for customers without owning all network infrastructure. These providers increase buyer choice and place downward pressure on pricing by differentiating through flexible plans, customer service, specialized vertical offerings, bundled communications, and contract terms. As a result, buyers can maintain leverage through competitive bidding across network operators and MVNOs, while using pricing benchmarks, service-level commitments, and termination protections to manage concentration and supplier-switching risk.
What factors affect the price of Network Voice Services?
Pricing varies based on the type of voice service selected, with options like VoIP, traditional landlines, or cloud-based solutions influencing costs. Advanced services with greater flexibility and enhanced features typically command higher prices.
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