Industry Statistics and Trends
Office Administration & Support Services in Europe key trends
Subdued business confidence hurts demand.
When confidence is low, businesses rein in spending, hitting demand for office administration services.
With technological developments comes an increased threat of cyber attacks.
Office administration service providers that prove they have sufficient measures to fend off cyber attacks are better placed for revenue growth in the coming years.
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Office Administration & Support Services in Europe
Industry Revenue
Total value and annual change from 2011-2029. Includes 5-year outlook.
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Office Administration & Support Services in Europe market size (2019-2024)
Industry revenue has declined at a CAGR of 0.9 % over the past five years, to reach an estimated €30.3bn in 2024.
Trends and Insights
Tough economic conditions weigh on demand
- In recent years, low business confidence and economic uncertainty have resulted in companies scaling back on their operations, hitting demand for office administration services.
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Office Administration & Support Services in Europe outlook (2024-2029)
Market size is projected to grow over the next five years.
Europe is striving to go paperless and is set to transform the industry
- Companies across Europe are increasingly prioritising going paperless, a trend set to gain momentum in the coming years as environmental concerns mount.
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Revenue
€30.3bn
Employees
307k
Wages
€X.Xbn
European Leaders & Laggards
Top 5 Countries
- Ireland +21.6%
- Russia +17.9%
- United Kingdom +16.5%
- Latvia +14.2%
- Bosnia & Herzegovina +12.1%
* CAGR values are for the years 2019-2024.
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Biggest companies in the Office Administration & Support Services in Europe
| Company | Market Share (%)
2024 | Revenue (€m)
2024 | Profit (€m)
2024 | Profit Margin (%)
2024 |
|---|---|---|---|---|
Accenture plc | 64,128.6 | 8,637.5 | 13.5 | |
Capgemini | 24,483.8 | 2,476.4 | 10.1 | |
Cognizant Worldwide Ltd | 19,194.6 | 3,059.4 | 15.9 |
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Office Administration & Support Services in Europe
Products & Services Segmentation
Industry revenue broken down by key product and services lines.
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Top Questions Answered in this Report
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What is the market size of the Office Administration & Support Services industry in Europe in 2024?
The market size of the Office Administration & Support Services industry in Europe is €30.3bn in 2024.
How many businesses are there in the Office Administration & Support Services in Europe industry in 2024?
There are 170k businesses in the Office Administration & Support Services industry in Europe, which has grown at a CAGR of 4.2 % between 2019 and 2024.
Has the Office Administration & Support Services industry in Europe grown or declined over the past 5 years?
The market size of the Office Administration & Support Services industry in Europe has been declining at a CAGR of 0.9 % between 2019 and 2024.
What is the forecast growth of the Office Administration & Support Services industry in Europe over the next 5 years?
Over the next five years, the Office Administration & Support Services industry in Europe is expected to grow.
What does the Office Administration & Support Services in Europe include?
Day-to-day administration activities and Document preparation are part of the Office Administration & Support Services industry.
Which countries have the most businesses in the Office Administration & Support Services industry in Europe?
The European country with the most businesses in the Office Administration & Support Services industry is France.
How competitive is the Office Administration & Support Services industry in Europe?
The level of competition is moderate and increasing in the Office Administration & Support Services industry in Europe.
Related Industries
This industry is covered in 37 countries
- Office Administration & Support Services in Greece
- Office Administration & Support Services in Romania
- Office Administration & Support Services in Norway
- Office Administration & Support Services in Switzerland
- Office Administration & Support Services in Poland
- Office Administration & Support Services in Ireland
- Office Administration & Support Services in Finland
- Office Administration & Support Services in Bulgaria
- Office Administration & Support Services in Austria
- Office Administration & Support Services in France
- Office Administration & Support Services in Lithuania
- Office Administration & Support Services in the Netherlands
- Office Administration & Support Services in Hungary
- Office Administration & Support Services in Denmark
- Office Administration & Support Services in Malta
- Office Administration & Support Services in Croatia
- Office Administration & Support Services in Slovenia
- Office Administration & Support Services in Luxembourg
- Office Administration & Support Services in Russia
- Office Administration & Support Services in Slovakia
- Office Administration & Support Services in Turkey
- Office Administration & Support Services in Cyprus
- Office Administration & Support Services in Estonia
- Office Administration & Support Services in Iceland
- Office Administration & Support Services in Europe
- Office Administration & Support Services in Spain
- Office Administration & Support Services in Portugal
- Office Administration & Support Services in Serbia
- Office Administration & Support Services in Belgium
- Office Administration & Support Services in Italy
- Office Administration & Support Services in Czechia
- Office Administration & Support Services in Sweden
- Office Administration & Support Services in Latvia
- Office Administration & Support Services in Bosnia & Herzegovina
Table of Contents
About this industry
Industry definition
The industry includes a combination of day-to-day office administrative services, like reception, financial planning, billing and record keeping. Other activities also involve a variety of copying, document preparation and specialised office support activities.
Related Terms
OutsourcingDisaggregationEncryptionWhat's included in this industry?
Day-to-day administration activitiesDocument preparationWord processingCompanies
Accenture plcCapgeminiCognizant Worldwide LtdIndustry Code
821 - Office administrative and support activities in Europe
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Performance
Key Takeaways
Tough economic conditions weigh on demand
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Revenue Highlights
Trends
- Revenue
- 2024 Revenue Growth
- Revenue Volatility
Employment Highlights
Trends
- Employees
- Employees per Business
- Revenue per Employee
Business Highlights
Trends
- Businesses
- Employees per Business
- Revenue per Business
Profit Highlights
Trends
- Total Profit
- Profit Margin
- Profit per Business
Current Performance
Charts
- Revenue in the Office Administration & Support Services in Europe industry (2011 -2029)
- Employees in the Office Administration & Support Services in Europe industry (2011 -2029)
- Business in the Office Administration & Support Services in Europe industry (2011 -2029)
- Profit in the Office Administration & Support Services in Europe industry (2011 -2029)
Analysis
What's driving current industry performance in the Office Administration & Support Services in Europe industry?
Outlook
Analysis
What's driving the Office Administration & Support Services in Europe industry outlook?
Volatility
Analysis
What influences volatility in the Office Administration & Support Services in Europe industry?
Charts
- Industry Volatility vs. Revenue Growth Matrix
Life Cycle
Analysis
What determines the industry life cycle stage in the Office Administration & Support Services in Europe industry?
Charts
- Industry Life Cycle Matrix
Products and Markets
Highlights
Trends
- Largest Market
- Product Innovation
Key Takeaways
A complex regulatory environment drives demand. Businesses having to navigate strict regulatory environments lean on the expert knowledge of office administration service providers.
Products and Services
Charts
- Products and Services Segmentation
Analysis
How are the Office Administration & Support Services in Europe industry's products and services performing?
Analysis
What are innovations in the Office Administration & Support Services in Europe industry's products and services?
Major Markets
Charts
- Major Market Segmentation
Analysis
What influences demand in the Office Administration & Support Services in Europe industry?
International Trade
Highlights
- Largest Importer
- Smallest Importer
- Total Imports into Europe
- Largest Exporter
- Smallest Exporter
- Total Exports into Europe
Heat maps
- Industry Concentration of Imports by Country
- Industry Concentration of Exports by Country
Data Tables
Value and annual change (%) included
- Number of Imports and Exports by European Country (2024)
Geographic Breakdown
Business Locations
Heat maps
- Share of Total Industry Revenue by Region (2024)
- Share of Total Industry Enterprises by Region (2024)
- Share of Total Industry Employment by Region (2024)
- Share of Total Industry Wages by Region (2024)
Industry Geographic Breakdown
Data Tables
Values and annual change provided for 37 European countries:
- Revenue (2024)
- IVA (2024)
- Enterprises (2024)
- Employment (2024)
- Exports (2024)
- Imports (2024)
Competitive Forces
Highlights
Trends
- Concentration
- Competition
- Barriers to Entry
- Substitutes
- Buyer Power
- Supplier Power
Key Takeaways
Concentration is moderate in Europe's office administrative and support services industry. This indicates a fair level of competition among a few key companies, allowing for a diverse market landscape with various service providers catering to business needs.
Supply Chain
Charts
Buyer and supply industries
Companies
Market Share
Charts
- Industry Market Share by Company (2019-2024)
Companies
Data Tables
Top 10 companies by market share:
- Market share (2024)
- Revenue (2024)
- Profit (2024)
- Profit Margin (2024)
Data Tables
- Countries of operation for Accenture plc
- Countries of operation for Capgemini
- Countries of operation for Cognizant Worldwide Ltd
- Countries of operation for ISS World Services A/S
- Countries of operation for Infosys BPM
- Countries of operation for Xerox Europe Ltd
- Countries of operation for Capita plc
- Countries of operation for Genpact Ltd
- Countries of operation for Ricoh Europe plc
- Countries of operation for DocuWare Corporation
External Environment
Highlights
Trends
- Regulation & Policy
- Assistance
Key Takeaways
Strict data protection laws shape document management practices across Europe. Regulations like the GDPR require office administration service providers to adopt robust data security measures to protect client data and maintain trust.
External Drivers
Analysis
What demographic and macroeconomic factors impact the Office Administration & Support Services in Europe industry?
Financial Benchmarks
Highlights
Trends
- Profit Margin
- Average Wage
- Largest Cost
Key Takeaways
Harsh economic conditions hurt profitability. Businesses reined in spending on office administration services amid spiralling inflation, muted economic growth and interest rate hikes.
Cost Structure
Charts
- Share of Economy vs. Investment Matrix
-
Industry Cost Structure Benchmarks:
- Marketing
- Depreciation
- Profit
- Purchases
- Wages
- Rent
- Utilities
- Other
Analysis
What trends impact cost in the Office Administration & Support Services in Europe industry?
Key Ratios
Data tables
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
- Revenue per Employee (2014-2029)
- Wages/Revenue (2014-2029)
- Employees per Establishment (2014-2029)
- Average Wage (2014-2029)
Country Benchmarks
European Leaders & Laggards
Data Tables
Top and boottom five countries listed for each:
- Revenue Growth (2024)
- Business Growth (2024)
- Job Growth (2024)
European Country Performance
Data Tables
Rankings available for 37 countries. Statistics ranked include:
- IVA/Revenue (2024)
- Imports/Demand (2024)
- Exports/Revenue (2024)
- Revenue per Employee (2024)
- Wages/Revenue (2024)
- Employees per Establishment (2024)
- Average Wage (2024)
Structural Comparison
Data Tables
Trends in 37 countries benchmarked against trends in Europe
- Concentration
- Competition
- Barriers to Entry
- Buyer Power
- Supplier Power
- Volatility
- Capital Intensity
- Innovation
- Life Cycle
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Methodology
Where does IBISWorld source its data?
IBISWorld is a world-leading provider of business information, with reports on 5,000+ industries in Australia, New Zealand, North America, Europe and China. Our expert industry analysts start with official, verified and publicly available sources of data to build an accurate picture of each industry.
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and IBISWorld's proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
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