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Courier Pick-up and Delivery Services in Australia Industry Data and Analysis
The Courier Pick-up and Delivery Services industry has undergone significant structural changes over the past few years, driven by soaring demand for food delivery services and online shopping in the wake of the pandemic. The booming sales of food delivery platforms have fuelled the gig economy's growth, resulting in a surging number of sole operators. Meanwhile, growth in online shopping sales has driven up revenue and boosted demand for higher-priced specialised services. Overall, revenue is expected to expand at an annualised 8.5% over the five years through 2024-25, to $13.7 billion, including a drop of 0.7% in 2024-25, as larger couriers pass on declines in terminal gate petrol and diesel prices to customers through reduced fuel surcharges.Retailers, especially online-only stores, are heavily reliant on couriers to deliver goods to customers in a timely and efficient manner. Over the past decade, this segment has surged, crowding out many other services traditionally offered by couriers. While local retailers have been responsible for most of this growth, international ecommerce sites have contributed a significant portion of demand. As online shopping has continued to boom, couriers have shifted their focus away from mining and wholesale markets towards parcel delivery. This dynamic has fuelled a hike in the number of sole operators, which are typically subcontracted by larger businesses. Sole operators now make up 89.0% of industry enterprises. These operators tend to have less pricing power and are more susceptible to rising fuel prices, contributing to falling margins over the past few years.The Courier Pick-up and Delivery Services industry is on track to expand as online retail continues to grow in popularity and demand for specialised services supports higher pricing among larger firms. Industry revenue is forecast to climb at an annualised 4.7% through the end of 2029-30, to $17.2 billion. Retailers will continue to gain importance as online shopping continues its meteoric rise. Conversely, digital platforms like Uber Eats and DoorDash are becoming increasingly saturated, and they face a tighter regulatory climate. Rising saturation in this sector will lead to slower growth and an easing in the rate of new entrants into the market.
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What's included in this industry analysis
IBISWorld's research coverage on the Courier Pick-up and Delivery Services industry in Australia includes market sizing, forecasting, data and analysis from 2015-2030. The most recent publication was released July 2025.
About this industry
What's this industry report about?
The Courier Pick-up and Delivery Services industry in Australia operates under the ANZSIC industry code I5102. Industry businesses engage in door-to-door pick-up (i.e. from residences or places of business), transport and delivery of letters, documents, parcels and other items weighing less than 30 kilograms. Industry services are provided within Australia, for both international and domestic deliveries. Related terms covered in the Courier Pick-up and Delivery Services industry in Australia include express delivery, postal service and fuel surcharge.
What's included in this industry?
Products and services covered in Courier Pick-up and Delivery Services industry in Australia include Point-to-point delivery, Depot-to-point delivery and Set-run services.
What companies are included in this industry?
Companies covered in the Courier Pick-up and Delivery Services industry in Australia include DHL Express, Team Global Express and Fedex Australia.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Courier Pick-up and Delivery Services industry in Australia.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Courier Pick-up and Delivery Services industry in Australia.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Courier Pick-up and Delivery Services industry in Australia.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Courier Pick-up and Delivery Services industry in Australia. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Courier Pick-up and Delivery Services industry in Australia. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Courier Pick-up and Delivery Services industry in Australia. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Courier Pick-up and Delivery Services industry in Australia. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Courier Pick-up and Delivery Services industry in Australia.
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Frequently Asked Questions
What is the market size of the Courier Pick-up and Delivery Services industry in Australia in 2026?
The market size of the Courier Pick-up and Delivery Services industry in Australia is $13.7bn in 2026.
How many businesses are there in the Courier Pick-up and Delivery Services industry in Australia in 2025?
There are 56,550 businesses in the Courier Pick-up and Delivery Services industry in Australia, which has grown at a CAGR of 18.3 % between 2020 and 2025.
How may import tariffs affect the Courier Pick-up and Delivery Services industry in Australia?
The Courier Pick-up and Delivery Services industry in Australia is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Courier Pick-up and Delivery Services industry in Australia?
The Courier Pick-up and Delivery Services industry in Australia is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Courier Pick-up and Delivery Services industry in Australia grown or declined over the past 5 years?
The market size of the Courier Pick-up and Delivery Services industry in Australia has been growing at a CAGR of 8.5 % between 2020 and 2025.
What is the forecast growth of the Courier Pick-up and Delivery Services industry in Australia over the next 5 years?
Over the next five years, the Courier Pick-up and Delivery Services industry in Australia is expected to grow.
What are the biggest companies in the Courier Pick-up and Delivery Services industry in Australia?
The biggest companies operating in the Courier Pick-up and Delivery Services industry in Australia are DHL Express, Team Global Express and Fedex Australia
What does the Courier Pick-up and Delivery Services industry in Australia include?
Depot-to-point delivery and Point-to-point delivery are part of the Courier Pick-up and Delivery Services industry in Australia.
Which companies have the highest market share in the Courier Pick-up and Delivery Services industry in Australia?
The company holding the most market share in the Courier Pick-up and Delivery Services industry in Australia is DHL Express.
How competitive is the Courier Pick-up and Delivery Services industry in Australia?
The level of competition is high and increasing in the Courier Pick-up and Delivery Services industry in Australia.
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