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ServiceNow Inc. SupplierIQ Procurement Profile
ServiceNow, Inc. is a software company that develops and distributes cloud-based solutions that automate information technology (IT), employee, and customer workflows. Its portfolio includes Now Platform®, a cloud-based solution that allows workflow management across systems using a common user interface and supports custom workflow creation and application development (the Now Platform App Engine) and a third-party application marketplace (the ServiceNow Store); Technology Workflows, which manages IT infrastructure, identifies and remediate security vulnerabilities and threats, and gains visibility across IT resources and asset lifecycles; Customer and Industry Workflows, which enables organizations to integrate front-end customer service capabilities with operations, order fulfillment, and field service resources and delivers industry-specific use cases; Employee Workflows, which empowers career growth, smart talent decisions, and workplace management and experiences modernization; and Creator Workflows, which offers cross-enterprise workflow creation and management with a low-code development and features security and storage management. It serves a wide variety of industries, including government, financial services, healthcare, manufacturing, IT services, technology, oil and gas, telecommunication, education, and consumer products, through its global direct sales organization, managed services providers, and resale partners. It maintains its data centers in Australia, Brazil, Canada, Germany, Hong Kong, Japan, the Netherlands, Singapore, Switzerland, the United Kingdom, and the United States. The firm was incorporated in Delaware on February 16, 2012. Its headquarters are located in Santa Clara, California.
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What’s included in this SupplierIQ Profile
IBISWorld's SupplierIQ profile covering ServiceNow Inc. includes financial statements, products & service markets, competitive position and key financial health ratios.
Company Snapshot
What’s covered in this SupplierIQ Profile?
This SupplierIQ profile on ServiceNow Inc. covers the company’s financial statements, products & service markets, competitive position and key financial health ratios. ServiceNow Inc., trading as ServiceNow, is a public company with 26.3k employees.
What industries does ServiceNow Inc. operate in?
ServiceNow Inc. primarily operates in Computer and Computer Peripheral Equipment and Software Merchant Wholesalers, as well as in .
Product & Service Markets
What’s included in the Product & Service Markets chapter?
The Product & Service Markets chapter provides a breakdown of ServiceNow Inc.’s key product and service segments, organized by standardized industry classifications like NAICS. It includes their market share in each of these markets with market share trends and insights.
Competitive Position
What’s included in the Competitive Position chapter?
The Competitive Position chapter covers ServiceNow Inc.’s performance relative to competitors in each of the products and service markets the company operates in. This includes a detailed competitor matrix comparing the market share, return on assets, return on equity, pricing power and competitive outlook. There are qualitative insights and a detailed SWOT analysis included for each product and service market.
Income Statement
What’s included in the Income Statement chapter?
The Income Statement chapter includes datasets covering ServiceNow Inc.’s historical financial performance. Line items include revenue, cost of sales, gross margins, general and administrative costs, research and development costs, depreciation, interest and taxes. This is available in current and historical datasets.
Balance Sheet
What’s included in the Balance Sheet chapter?
The Balance Sheet chapter includes datasets covering ServiceNow Inc.’s historical financial health. Current asset and non-current asset accounts include line items like cash, receivables, inventories, property, plant and equipment, investments, goodwill. Current liabilities and non-current liabilities accounts include line items like accounts payable, debts, provisions and lease liabilities. The equity accounts include line items like paid-in capital, retained earnings, employee stock option plans and treasury stock. This is available in current and historical datasets.
Cash Flows
What’s included in the Cash Flows chapter?
The Cash Flows chapter includes detailed line item accounts covering ServiceNow Inc.’s operating cash flow activities, financing cash flow activities and investing cash flow activities. This is available in current and historical datasets.
Ratios
What’s included in the Ratios chapter?
The Ratios chapter covers key financial metrics like the operating margin, gross margin, return on equity, return on assets, current ratio, quick ratio, EBIT margins, EBITDA margins, debt ratio, equity ratio and debt to equity ratios. This is available in current and historical datasets.
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Frequently Asked Questions
What is the 2025 revenue for ServiceNow Inc.?
According to the 2026 IBISWorld ProcurementIQ report, ServiceNow Inc. generated $13.3bn in revenue.
Who are ServiceNow Inc.’s main competitors?
The 2026 ProcurementIQ report benchmarks ServiceNow Inc. against its top competitors across execution score, operational capabilities, pricing power, and market share.
What is ServiceNow Inc.’s EBITDA margin?
ServiceNow Inc.’s EBITDA margin is reported across a 7-year period in the 2026 IBISWorld ProcurementIQ report. The report includes a full income statement breakdown.
What markets does ServiceNow Inc. operate in?
The 2026 report identifies all NAICS-coded product and service markets ServiceNow Inc. participates in, including market share, concentration, profitability trends, and average vendor risk ratings.
How many employees does ServiceNow Inc. have?
The 2026 ProcurementIQ report lists ServiceNow Inc.’s employee count and benchmarks workforce size against key competitors to assess relative operational capacity.
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