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Five9 Inc. SupplierIQ Procurement Profile
Five9 Inc. is a provider of intelligent cloud software for contact centers. It offers the Virtual Contact Center (VCC) cloud platform, which delivers a comprehensive suite of easy-to-use applications enabling contact center-related customer service, sales, and marketing functions. Its end-to-end capabilities include Computer-Telephony Integration, Interactive Virtual Agent, Interactive Voice Response, Workflow Automation, Agent Assist, Automatic Call/Contact Distribution with skills-based routing, reporting, dashboards, agent and supervisor desktops, outbound dialer, pre-built third-party integrations, quality management, speech and desktop analytics, customer surveys, and workforce management. It serves multiple industries, including banking and financial services, business process outsourcers, retail, healthcare, technology, and education. The firm was incorporated in Delaware on March 13, 2001. Its headquarters are located in San Ramon, California.
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What’s included in this SupplierIQ Profile
IBISWorld's SupplierIQ profile covering Five9 Inc. includes financial statements, products & service markets, competitive position and key financial health ratios.
Company Snapshot
What’s covered in this SupplierIQ Profile?
This SupplierIQ profile on Five9 Inc. covers the company’s financial statements, products & service markets, competitive position and key financial health ratios. Five9 Inc., trading as Five9, is a public company with 2.4k employees.
What industries does Five9 Inc. operate in?
Five9 Inc. primarily operates in Software Publishing in the US, as well as in Data Processing & Hosting Services in the US.
Product & Service Markets
What’s included in the Product & Service Markets chapter?
The Product & Service Markets chapter provides a breakdown of Five9 Inc.’s key product and service segments, organized by standardized industry classifications like NAICS. It includes their market share in each of these markets with market share trends and insights.
Competitive Position
What’s included in the Competitive Position chapter?
The Competitive Position chapter covers Five9 Inc.’s performance relative to competitors in each of the products and service markets the company operates in. This includes a detailed competitor matrix comparing the market share, return on assets, return on equity, pricing power and competitive outlook. There are qualitative insights and a detailed SWOT analysis included for each product and service market.
Income Statement
What’s included in the Income Statement chapter?
The Income Statement chapter includes datasets covering Five9 Inc.’s historical financial performance. Line items include revenue, cost of sales, gross margins, general and administrative costs, research and development costs, depreciation, interest and taxes. This is available in current and historical datasets.
Balance Sheet
What’s included in the Balance Sheet chapter?
The Balance Sheet chapter includes datasets covering Five9 Inc.’s historical financial health. Current asset and non-current asset accounts include line items like cash, receivables, inventories, property, plant and equipment, investments, goodwill. Current liabilities and non-current liabilities accounts include line items like accounts payable, debts, provisions and lease liabilities. The equity accounts include line items like paid-in capital, retained earnings, employee stock option plans and treasury stock. This is available in current and historical datasets.
Cash Flows
What’s included in the Cash Flows chapter?
The Cash Flows chapter includes detailed line item accounts covering Five9 Inc.’s operating cash flow activities, financing cash flow activities and investing cash flow activities. This is available in current and historical datasets.
Ratios
What’s included in the Ratios chapter?
The Ratios chapter covers key financial metrics like the operating margin, gross margin, return on equity, return on assets, current ratio, quick ratio, EBIT margins, EBITDA margins, debt ratio, equity ratio and debt to equity ratios. This is available in current and historical datasets.
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Frequently Asked Questions
What is the 2025 revenue for Five9 Inc.?
According to the 2026 IBISWorld ProcurementIQ report, Five9 Inc. generated $1.1bn in revenue.
Who are Five9 Inc.’s main competitors?
The 2026 ProcurementIQ report benchmarks Five9 Inc. against its top competitors across execution score, operational capabilities, pricing power, and market share.
What is Five9 Inc.’s EBITDA margin?
Five9 Inc.’s EBITDA margin is reported across a 7-year period in the 2026 IBISWorld ProcurementIQ report. The report includes a full income statement breakdown.
What markets does Five9 Inc. operate in?
The 2026 report identifies all NAICS-coded product and service markets Five9 Inc. participates in, including market share, concentration, profitability trends, and average vendor risk ratings.
How many employees does Five9 Inc. have?
The 2026 ProcurementIQ report lists Five9 Inc.’s employee count and benchmarks workforce size against key competitors to assess relative operational capacity.
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