Field day: New niche operators and innovative product offerings will benefit the industry

The Field Service Management Software industry develops software that businesses use to coordinate and dispatch field service personnel. The largest buyers of field service management (FSM) software are manufacturers and telecommunications companies, as well as wholesalers and retailers. With a wide potential customer base across many industries, as well as a compatibility with companies of different sizes, the industry has amassed a growing number of users. Overall spending on software has been on the rise as companies push to digitize a greater share of their operations to improve efficiency. The next five years are also expected to bring healthy growth for the industry...purchase to read more.

Industry Statistics & Market Size
Annual Growth 12-17
Forecast Growth 17-22
Market Share of Companies

Industry Threats & Opportunities

  • The industry will benefit as companies digitize a greater share of their operations to improve efficiency
  • Business practices are increasingly shifting to the digital sphere
  • Communication has been aided by the rise of internet-connected mobile devices
  • Industry Report - Industry Products Chapter

    The Field Management Software industry earns revenue primarily through the sale of new software and license updates. This industry also generates revenue through technical support contracts, which are typically sold as an added subscription to enterprise customers. Field service management (FSM) software products can be segmented by their features and capabilities, which cover an array of business applications.Scheduling and routing servicesThe most popular kind of FSM software is used to help businesses schedule, rout and dispatch mobile workers more efficiently. These products collect real-time data from field workers on their current locations and the time it takes for them to travel to and from service sites. Dat...purchase to read more.

    Additional Insights for the Field Service Management Software Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Field Service Management Software Industry are

  • Easy to use products
  • Quick technology adoption
  • Products are priced on value rather than cost
  • IBISWorld analysts also discuss how external factors such as Private investment in computers and software and Corporate profit in the Field Service Management Software industry impact industry performance..

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    What's in this report

    What is the Field Service Management Software Industry?

    Companies in this industry develop and publish software designed to assist in the tracking and dispatching of field service technicians and the dissemination of appropriate data to those technicians. Software developed by this industry can track inventory and help automate fleet dispatch assignments.

    Industry Products
  • Scheduling and routing services
  • Customer engagement management services
  • Inventory, logistics and parts planning services
  • Work order management services
  • Invoicing and accounting services
  • Other services
  • Industry Activities
  • Producing field service management software in the form of software-as-a-service (SaaS)
  • Producing field service management software as a one-time purchase
  • Producing customized field service management software
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Private investment in computers and software
  • Corporate profit
  • Number of mobile internet connections
  • Prime rate

  • Current Performance
  • Downstream demand
  • Greater reliance on information technology
  • Industry structure
  • Chart: Revenue Growth

  • Industry Outlook
  • A mobile threat
  • Greater stability
  • Table: Field Service Management Software Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Field Service Management Software Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Construction
  • Manufacturing
  • Wholesale Trade
  • Wired Telecommunications Carriers

  • Key Selling Industries
  • Computer Peripheral Manufacturing
  • Data Processing & Hosting Services
  • Intellectual Property Licensing
  • Operating Systems & Productivity Software Publishing

  • Products & Services
  • Scheduling and routing services
  • Other services
  • Work order management services
  • Customer engagement management services
  • Invoicing and accounting services
  • Inventory, logistics and parts planning services
  • Chart: Field Service Management Software Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Manufacturing
  • Telecommunications
  • Wholesale and Retail
  • Other
  • Construction
  • Chart: Major Market Segmentation for the Field Service Management Software Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Purchases
  • Wages
  • Research and development
  • Other costs
  • Chart: Cost Structure Benchmarking – Sector vs Field Service Management Software

  • Basis of Competition
  • Internal
  • External

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Field Service Management Software Industry

  • Industry Globalization
    Oracle Corp., SAP SE,
  • Table: Oracle Corp. - financial performance
  • Table: SAP SE - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Field Service Management Software Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Field Service Management Software Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Private Investment in Computers and Software (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Bring Your Own Device (Byod)
  • A business strategy whereby employees use their personal device rather than a company device, allowing greater user flexibility across multiple platforms.
  • Cloud Computing
  • Distributed computing over a network, with the ability to run a program or application on many connected computers at the same time.
  • Field Service Management (Fsm)
  • An attempt to schedule, optimize and dispatch service processes and information needed by companies who send teams of technicians or other staff "into the field".
  • Software As A Service (Saas)
  • The delivery of computing as a service rather than a product, whereby shared resources, software and information are provided to computers and other devices as a utility over the internet.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Field Service Management Software Industry Research Report contains up-to-date data and analysis, allowing you to identify the strengths and potential weaknesses of major companies in the industry. Build your credibility with clients and prospects by sharing insights into the current and emerging trends driving their industry. Our market research gives you the tools to win new business and keep existing clients.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Field Service Management Software:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Field Service Management Software market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Field Service Management Software, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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