Overview

Well managed: The industry will benefit as companies make greater efforts to improve efficiency

The Field Service Management Software industry market report contains data and analysis of the most influential current and future trends shaping the industry. IBISWorld’s in-depth industry market research is presented in a logical, user-friendly format, and provides growth and profit forecasts for a five-year outlook period.

REPORT SNAPSHOT

Industry Threats & Opportunities

  • The industry will benefit as companies digitize a greater share of their operations to improve efficiency
  • Business practices are increasingly shifting to the digital sphere
  • The ability for service personnel to communicate from the field is crucial for most companies that send operators on out-of-the-office jobs

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    Industry Analysis & Industry Trends

    The Field Service Management Software industry develops software that businesses use to coordinate and dispatch field service personnel. With a wide potential customer base across many industries, as well as a compatibility with companies of different sizes, the industry has amassed a growing number of users. Overall spending on software has been on the rise as companies push to digitize a greater share of their operations to improve efficiency. The next five years are also expected to bring healthy growth for the industry...

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    Industry Report - Starting a New Business Chapter

    The Field Service Management industry has moderate barriers to entry, though certain product segments have much stronger barriers than others. Patents on intellectual property are commonly used to limit competition, though firms are willing to license their patented technology in many cases. In certain product segments, network effects are a key factor protecting incumbent products.

    Field service management (FSM) and software developers in general have historically been the targets of antitrust regulators. In 1998, the US Department of Justice brought charges against Microsoft for anticompetitive business practices that led to the dominance of Microsoft's Internet Explorer web browser over competing programs. Mic..

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    Additional Insights for the Field Service Management Software Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Field Service Management Software Industry are

  • Easy to use products
  • Quick technology adoption
  • Products are priced on value rather than cost
  • IBISWorld analysts also discuss how external factors such as Private investment in computers and software and Corporate profit in the Field Service Management Software industry impact industry performance..

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    Industry Products

    What is the Field Service Management Software Industry?

    Companies in this industry develop and publish software designed to assist in the tracking and dispatching of field service technicians and the dissemination of appropriate data to those technicians. Software developed by this industry can track inventory and help automate fleet dispatch assignments.

    Industry Products
    Scheduling and routing services
    Customer engagement management services
    Inventory, logistics and parts planning services
    Work order management services
    Invoicing and accounting services
    Other services
    Industry Activities
    Producing field service management software in the form of software-as-a-service (SaaS)
    Producing field service management software as a one-time purchase
    Producing customized field service management software

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Private investment in computers and software
  • Corporate profit
  • Number of mobile internet connections
  • Prime rate

  • Current Performance
  • Downstream demand
  • Greater reliance on information technology
  • Industry structure
  • Chart: Revenue Growth

  • Industry Outlook
  • Mobile growth
  • Greater stability
  • Table: Field Service Management Software Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Field Service Management Software Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Construction
  • Manufacturing
  • Wholesale Trade
  • Wired Telecommunications Carriers

  • Key Selling Industries
  • Computer Peripheral Manufacturing
  • Data Processing & Hosting Services
  • Intellectual Property Licensing
  • Operating Systems & Productivity Software Publishing

  • Products & Services
  • Scheduling and routing services
  • Inventory, logistics and parts planning services
  • Invoicing and accounting services
  • Customer engagement management services
  • Other services
  • Work order management services
  • Chart: Field Service Management Software Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Manufacturing
  • Telecommunications
  • Wholesale and Retail
  • Other
  • Construction
  • Chart: Major Market Segmentation for the Field Service Management Software Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesResearch and developmentOther costs
  • Chart: Cost Structure Benchmarking – Sector vs Field Service Management Software

  • Basis of Competition
  • Internal
  • External

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Field Service Management Software Industry

  • Industry Globalization
    Major Companies
    Oracle Corp.PTC Inc.ClickSoftwareSAP SE
  • Table: Oracle Corp. - financial performance
  • Table: PTC Inc. - financial performance
  • Table: ClickSoftware - financial performance
  • Table: SAP SE - financial performance

  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Field Service Management Software Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Field Service Management Software Industry
    Includes:
  • Industry Revenue (2007-2021)
  • Industry Gross Product (2007-2021)
  • Establishments (2007-2021)
  • Businesses (2007-2021)
  • Employment (2007-2021)
  • Wages (2007-2021)
  • Private Investment in Computers and Software (2007-2021)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Bring Your Own Device (Byod)
  • A business strategy whereby employees use their personal device rather than a company device, allowing greater user flexibility across multiple platforms.
  • Cloud Computing
  • Distributed computing over a network, with the ability to run a program or application on many connected computers at the same time.
  • Field Service Management (Fsm)
  • An attempt to schedule, optimize and dispatch service processes and information needed by companies who send teams of technicians or other staff "into the field".
  • Software As A Service (Saas)
  • The delivery of computing as a service rather than a product, whereby shared resources, software and information are provided to computers and other devices as a utility over the internet.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Field Service Management Software:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Field Service Management Software market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Field Service Management Software, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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