Return to sender: Industry demand slows as internet services become more popular

The Business Service Centers industry has struggled over the past five years as client businesses and households have increasingly engaged in digital communication, lowering demand for a breadth of document and mailing services. Increasing external competition has also hindered industry growth. However, generally brightening economic conditions have helped reverse major declines the industry experienced in recent years. Over the five years to 2022, business service centers will adapt to newer technologies and offer more services online to combat these more.

Industry Statistics & Market Size
Annual Growth 12-17
Forecast Growth 17-22
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Industry Threats & Opportunities

  • The rising prevalence of online services will continue to slow revenue and profit growth
  • Increases in corporate profit and the number of small- and medium-size businesses have increased demand
  • The growing percentage of business services conducted online is expected to inhibit industry growth
  • Industry Report - Industry Locations Chapter

    Factors that influence the location of this industry's activities include the distribution and concentration of the population and general activity in the economy. The placement of industry establishments is highly correlated with population distribution. For example, the Southeast has 24.8% of industry establishments and accounts for 25.6% of the US population. The majority of industry establishments in this region are located in Florida (8.3% of industry establishments). Similarly, the West houses 24.1% of industry establishments and accounts for 17.2% of the population. California leads by far in this region with 17.0% of establishments.The Mid-Atlantic region is home to 14.2% of establishments which is largely due to major cities in this region including New York City. New...purchase to read more.

    Additional Insights for the Business Service Centers Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Business Service Centers Industry are

  • Ability to quickly adopt new technology
  • Accessibility to consumers/users
  • Economies of scale
  • IBISWorld analysts also discuss how external factors such as Percentage of services conducted online and Business sentiment index in the Business Service Centers industry impact industry performance..

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    What is the Business Service Centers Industry?

    The industry provides mailbox rental and other postal and mailing services (except direct-mail advertising). Establishments that provide these mailing services along with one or more other office support services, such as facsimile services, word-processing services, on-site PC rental services and office product sales, are included in the industry. Establishments generally known as copy centers or copy shops are also included in this industry.

    Industry Products
  • Copying and reproduction services
  • Postal and shipping services and mailbox rentals
  • Printing Services
  • Packaging and labeling services
  • Industry Activities
  • Private mailbox rental centers
  • Private mailbox rental services combined with one or more other office support services
  • Private parcel mailing services combined with one or more other office support services
  • Private parcel mailing services
  • Blueprinting services
  • Business services centers (except private mail centers) providing a range of office support services
  • Copy centers (except those combined with printing services)
  • Document copying services (except those combined with printing services)
  • Photocopying services (except those combined with printing services)
  • Reprographic services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Percentage of services conducted online
  • Business sentiment index
  • Corporate profit
  • Number of businesses

  • Current Performance
  • E-commerce competition
  • Other external pressure
  • Client businesses are strengthening
  • Shifting product mix
  • Chart: Revenue Growth

  • Industry Outlook
  • The looming cloud
  • Steady decline
  • Table: Business Service Centers Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Business Service Centers Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Commercial Banking
  • Hospitals

  • Key Selling Industries
  • Computer & Packaged Software Wholesaling
  • Copier & Office Equipment Wholesaling
  • Office Stationery Wholesaling

  • Products & Services
  • Copying and reproduction services
  • Postal and shipping services and mailbox rentals
  • Printing Services
  • Other
  • Packaging and labeling services
  • Chart: Business Service Centers Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Small businesses
  • Individuals and households
  • Financial institutions
  • Government
  • Healthcare service sectors
  • Chart: Major Market Segmentation for the Business Service Centers Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesRent, utilities and depreciationOther
  • Chart: Cost Structure Benchmarking – Sector vs Business Service Centers

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Business Service Centers Industry

  • Industry Globalization
    United Parcel Service Inc.Staples Inc. FedEx Corporation
  • Table: United Parcel Service Inc. - financial performance
  • Table: Staples Inc. - financial performance
  • Table: FedEx Corporation - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Business Service Centers Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Business Service Centers Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Number of businesses (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Table: Industry Financial Ratios
    Copy Center
  • Copy business providing fast service copies using high speed, high tech photocopiers
  • Facsimile
  • More commonly known as Fax. It is an exact copy of documents that is sent by radio or telephone to reproduce exact copies at receiver.
  • Nonemployer
  • A business with no paid employees. Typically self-employed individuals with annual business revenue of at least $1,000 and subject to federal income taxes.
  • Private Mailbox
  • In this industry, an address and location that receives mail on behalf of a business.
  • Quick Print
  • Copying using high speed, high tech photocopiers
  • Why buy this report?

    IBISWorld’s industry research report on Business Service Centers can be used to help you understand the industry’s market size, growth potential and major companies. Five-year forecasts provide insight into the industry’s prospects, so you can make decisions with confidence. This information is perfectly suited to informing your business plans, pitch books, benchmarking and SWOT analysis.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Business Service Centers:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Business Service Centers market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Business Service Centers, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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