Handle with care: Industry demand slows as internet services become more popular

The Business Service Centers industry provides business outsourcing services such as printing, photocopying, mailbox rentals and parcel and mail delivery. Over the past five years, client businesses and households have increasingly engaged in digital communication, lowering demand for a breadth of document and mailing services. Additionally, competition from other, more specialized industries is on the rise. The threat of e-commerce and similar industries has created greater price-based competition, translating to stagnating revenue growth and weak growth in profit. Over the five years to 2023, the rising prevalence of online services will continue to hurt the industry's revenue and profit growth...purchase to read more.

Industry Statistics & Market Size
Annual Growth 13-18
Forecast Growth 18-23

Industry Threats & Opportunities

  • The rising prevalence of online services will continue to slow revenue and profit growth
  • External competition has threatened industry performance over the past five years
  • The growing percentage of business services conducted online is expected to inhibit industry growth
  • Industry Report - Starting a New Business Chapter

    The Business Service Centers industry has few barriers to entry. This is not expected to change over the next five years. The industry tends to be fragmented, with small players that largely service local and regional markets. Many operators enter the industry on a franchised basis, with associated business support to operators.There is no requirement for any large, up-front investment in capital equipment, and many operators take the additional step of leasing equipment to further minimize capital costs. This also enables operators to update equipment periodically or have it serviced on a contract basis. The price of copying and related technology has been progressively falling, particularly in relation to high quality color copiers. Whi...purchase to read more.

    Additional Insights for the Business Service Centers Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Business Service Centers Industry are

  • Ability to quickly adopt new technology
  • Accessibility to consumers/users
  • Economies of scale
  • IBISWorld analysts also discuss how external factors such as Percentage of services conducted online and Business sentiment index in the Business Service Centers industry impact industry performance..

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    What's in this report

    What is the Business Service Centers Industry?

    The industry provides mailbox rental and other postal and mailing services (except direct-mail advertising). Establishments that provide these mailing services along with one or more other office support services, such as facsimile services, word-processing services, on-site PC rental services and office product sales, are included in the industry. Establishments generally known as copy centers or copy shops are also included in this industry.

    Industry Products
  • Copying and reproduction services
  • Postal and shipping services and mailbox rentals
  • Printing Services
  • Packaging and labeling services
  • Industry Activities
  • Private mailbox rental centers
  • Private mailbox rental services combined with one or more other office support services
  • Private parcel mailing services combined with one or more other office support services
  • Private parcel mailing services
  • Blueprinting services
  • Business services centers (except private mail centers) providing a range of office support services
  • Copy centers (except those combined with printing services)
  • Document copying services (except those combined with printing services)
  • Photocopying services (except those combined with printing services)
  • Reprographic services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Percentage of services conducted online
  • Business sentiment index
  • Corporate profit
  • Number of businesses

  • Current Performance
  • E-commerce competition
  • Other external pressure
  • Client businesses are strengthening
  • Shifting product mix
  • Chart: Revenue Growth

  • Industry Outlook
  • The looming cloud
  • Steady decline
  • Table: Business Service Centers Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Business Service Centers Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Commercial Banking
  • Hospitals

  • Key Selling Industries
  • Computer & Packaged Software Wholesaling
  • Copier & Office Equipment Wholesaling
  • Office Stationery Wholesaling

  • Products & Services
  • Copying and reproduction services
  • Postal and shipping services and mailbox rentals
  • Printing Services
  • Other
  • Packaging and labeling services
  • Chart: Business Service Centers Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Small businesses
  • Individuals and households
  • Government
  • Healthcare service sectors
  • Financial institutions
  • Chart: Major Market Segmentation for the Business Service Centers Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesRent, utilities and depreciationOther
  • Chart: Cost Structure Benchmarking – Sector vs Business Service Centers

  • Basis of Competition
    Internal competitionExternal competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Business Service Centers Industry

  • Industry Globalization
    United Parcel Service Inc., Staples Inc., FedEx Corporation,
  • Table: United Parcel Service Inc. - financial performance
  • Table: Staples Inc. - financial performance
  • Table: FedEx Corporation - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Business Service Centers Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Business Service Centers Industry
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)
  • Number of businesses (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Table: Industry Financial Ratios
    Copy Center
  • Copy business providing fast service copies using high speed, high tech photocopiers
  • Facsimile
  • More commonly known as Fax. It is an exact copy of documents that is sent by radio or telephone to reproduce exact copies at receiver.
  • Nonemployer
  • A business with no paid employees. Typically self-employed individuals with annual business revenue of at least $1,000 and subject to federal income taxes.
  • Private Mailbox
  • In this industry, an address and location that receives mail on behalf of a business.
  • Quick Print
  • Copying using high speed, high tech photocopiers
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Industry Market Report on Business Service Centers is a comprehensive guide to market size and growth prospects. Ensure due diligence in your research with our strategic analysis of the factors influencing companies, including new product developments; economic, lifestyle and demographic influences; distribution and supply chain factors; and pricing issues.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Business Service Centers:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Business Service Centers market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Business Service Centers, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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