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Telephone Support Services Procurement Research Report | Published: Oct 2016

Helping businesses make better purchasing decisions, faster

Telephone Support Services: Procurement Research Report Highlights

Benchmark Price RFP/RFQ/Negotiation Questions
3-year Price Forecast Supply Chain Analysis
Supplier Intelligence Sample Buyer Decision Scorecard
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IBISWorld’s Procurement Research Reports cover thousands of indirect purchasing lines. Our data and analysis help you strategically engage and negotiate with suppliers and give you the credibility to work with internal stakeholders and executives. IBISWorld’s Telephone Support Services procurement research provides price trends and forecasts, supplier benchmarks and negotiation questions all intended to give your company leverage during the sourcing process.

Report Snapshot
Price Forecast & Benchmarking
Benchmark Price
Benchmark Price
Price Change 13-16
IBISWorld Buyer
Power Score
X.X
Profit Benchmark
Profit Benchmark
Price Change 16-19
Price Change
Telephone Support Services - Recent Price Trend

The average price of telephone support services has grown at an estimated average annual rate of 1.7% during the three years to 2016 to reach $0.80 per minute. Increased overhead costs and demand have driven service prices upward, though a high level of competition in the market has helped to temper growth.Rental costs, suppliers' primary overhead cost, have grown during the period alongside... purchase to read more

Telephone Support Services - Total Cost of Ownership

There are generally no hidden costs of ownership associated with telephone support services. However, there are some factors that can lead to higher direct and indirect costs once a purchase is made, including training and customer satisfaction. Depending on the amount of time buyers need to train the supplier's employees, training costs can be significant. In addition, new telephone support... purchase to read more

 


About This ReportRelated ReportsTable of Contents

This report is intended to assist buyers of telephone support services. Telephone support services offer over-the-phone customer service and technical support. Typically, buyers outsource telephone support services to handle troubleshooting, customer returns or gather feedback. Telephone support services are used by a wide variety of downstream markets, including manufacturers, commercial banks and insurance providers. This report does not include call forwarding or telemarketing services.



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