IBISWorld’s Interactive Voice Response Software Procurement Research Report helps simplify the purchasing process. This report provides tools such as pricing trends and forecasts, supplier benchmarks and negotiation questions to help you work with internal stakeholders and executives to manage the procurement process for your company. With this information, your company will be able to make credible and knowledgeable decisions regarding purchasing Interactive Voice Response Software.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

Interactive Voice Response Software - Recent Price Trend

The recent price trend has been positive for buyers, with price growth remaining generally stable. Prices for IVR software have been growing at an estimated average annual rate of 2.2% in the three years to 2017. Slow price growth is beneficial because it allows buyers to better estimate their purchase costs and compare product offerings from different providers. Price volatility has also been...


Interactive Voice Response Software - Total Cost of Ownership

Overall, the total cost of ownership for IVR software is moderate, increasing the likelihood of the buyer incurring unexpected costs. However, the total cost of ownership varies significantly on the deployment method. If the buyer uses on-premise software that is installed on the buyer's computers, the total cost of ownership will be extremely high. The buyer will need to purchase and install...


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About this Report

This report is intended to assist buyers of interactive voice response (IVR) software. IVR software allows callers to navigate a computer system using a telephone keypad or voice commands. IVR software can be used to transfer phone calls as well as deliver and collect information from callers. Banks and financial institutions use IVR systems to allow their clients and customers to check balances and transactions. Travel agencies and airlines use IVR systems to let travelers check their flight information and itineraries. Although IVR software is typically used to handle incoming phone calls, it can also be used to perform outbound phone calls. For example, market research firms may use IVR software to perform basic surveys. This report excludes contact center software and phone hardware.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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