Overview

IBISWorld’s Hosted PBX Services procurement research is intended to help you save time and money in the initial research stages of the buying process. Our data and analysis explain the characteristics, pricing dynamics, supply chain risks and negotiation tactics of Hosted PBX Services to help your company negotiate strategically with suppliers. Our report insights also give your company the credibility to work with internal stakeholders and executives to better manage the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard
REPORT SNAPSHOT

Hosted PBX Services - Recent Price Trend

During the three years to 2017, the average price of hosted PBX services has been falling an estimated annualized rate of 0.2%. While demand has increased as more businesses have procured broadband and mobile internet connections than ever before, fierce market competition and falling input costs have pushed suppliers to offer lower prices. However, this trend has been lessened due to the...

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Hosted PBX Services - Total Cost of Ownership

The total cost of ownership in this market is moderate, increasing the likelihood of incurring unexpected fees. There are several hidden costs associated with the use of PBX services; buyers pay for regulatory requirements put on suppliers through fees tacked onto bills. Additionally, buyers must pay for installation. If a buyer is new to hosted PBX services, they must also purchase equipment to...

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About this Report

This report is intended to assist buyers of hosted private branch exchange (PBX) services, also known as virtual or cloud PBX services. A service provider operates and maintains an entire office telecommunications system remotely using voice-over-internet protocol (VoIP) technology, which allows users to make calls over the internet. Services primarily involve call management, but they can also include functions such as call recording and an automated call-routing attendant (or auto attendant). Buyers are small and midsize firms or companies that have mobile employees (e.g. real estate firms and consulting firms). Suppliers are telecommunication solution providers and hosted PBX specialists. This report does not include on-premise PBX, open-source PBX or video and audio conferencing.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Regulation
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
  Imports
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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