IBISWorld’s Field Service Management Software Procurement Research Report offers purchasing insight into the Field Service Management Software market. Our analysis dissects pricing trends and the supply chain, including highlighting key suppliers and their financial benchmarks. The report also provides key pieces of take-away intelligence, such as negotiation question preparation and a buying decision scorecard, which includes factors weighted according to their importance in the decision-making process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

Field Service Management Software - Recent Price Trend

In the three years to 2016, FSM software prices have been dipping at an estimated annualized rate of 1.1% due primarily to falling input costs, low market share concentration and the threat of substitutes from open-source software alternatives. As such, falling market prices have boosted buyer power within the FSM software market. Nonetheless, rising demand for FSM solutions has curbed the rate...


Field Service Management Software - Total Cost of Ownership

The total cost of ownership is generally high for FSM software, though it can vary considerably depending on the buyer. A high total cost of ownership generally harms buyers by increasing the risk of incurring unexpected costs.Buyers should first consider the indirect costs that do not carry a set monetary value, such as lost productivity during implementation, human capital costs associated with...


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About this Report

This report is intended to assist buyers of field service management (FSM) software. FSM involves managing a company’s resources, including the scheduling, optimizing and dispatching of staff and information, outside of the company's office while the employees are working with customers in the field. FSM software assists in the management of field services, scheduling employees, tracking the progress of assignments, arranging billing and reporting, and tracking service parts and inventory. This report excludes all other forms of software and FSM services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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