Overview

The Call Tracking Software procurement report contains data and analysis of current and future trends when buying goods and services. IBISWorld’s in-depth procurement research is always presented in a logical and consistent format for easy reference throughout a company. The Call Tracking Software Procurement Research Report contains growth forecasts for a three-year outlook period and supplier profit benchmarks so your company can make the right purchasing decision.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard
REPORT SNAPSHOT

Call Tracking Software - Recent Price Trend

The average price of call tracking software has been increasing marginally at an estimated annualized rate of 0.2% during the three years to 2017 to $183 per month. Growth in demand and input costs have caused market prices to rise slightly; however, strong market competition has helped slow the rate of price growth. Consequently, price volatility has been low, minimalizing the negative impact of...

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Call Tracking Software - Total Cost of Ownership

Call tracking software has a low total cost of ownership. Therefore, buyers should expect that they will need to spend less than 50.0% of the benchmark price for the software in additional annual costs. In general, buyers benefit from low total cost of ownership because it allows them to budget for purchases more accurately. Although set-up fees are typically minimal, buyers should take into...

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About this Report

This report is intended to help buyers of call tracking software. All types of businesses use this software to track and analyze phone activity for the purposes of managing customer relations, increasing sales, conducting market research and optimizing advertising campaigns. The software allows users to record calls, identify the source of calls, record the time distribution of incoming calls and view call analytics. Additionally, the software provides users with dynamic number insertion. This feature gathers data on the advertising channels through which customers found the phone number for the company. This report focuses on software as a service (SaaS). Call center software and hardware are excluded from this report.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Regulation
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
  Imports
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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