Overview

IBISWorld’s Procurement Research Reports cover thousands of indirect purchasing lines. Our data and analysis help you strategically engage and negotiate with suppliers and give you the credibility to work with internal stakeholders and executives. IBISWorld’s Call Center Services procurement research provides price trends and forecasts, supplier benchmarks and negotiation questions all intended to give your company leverage during the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard
REPORT SNAPSHOT

Call Center Services - Recent Price Trend

The price for call center services has been rising at an estimated average annual rate of 1.0% during the three years to 2017. Rising service prices have primarily resulted from higher demand, which has grown as buyers have reevaluated their post-recession customer service and sales needs.In the past three years, business activity has been rising in line with consumer spending. Buyers have spent...

shopping_cartVIEW PURCHASE OPTIONS

Call Center Services - Total Cost of Ownership

The total cost of ownership for call center services is moderate. Buyers must consider both financial and time-related costs when procuring services. Acquisition costs, for example, contribute to the total cost of ownership because the buyer must set aside time to research and select a service supplier. Depending on the services required, the acquisition process may be timely and require a...

shopping_cartVIEW PURCHASE OPTIONS

Get this report for free.
Call us now

1-800-330-3772

FREE for eligible customers

Download a sample report

About this Report

This report is intended to assist buyers of call center services. Suppliers provide a team that can handle inbound or outbound communication and create a customer relationship management program that is unique for each buyer. Call center services may include, but are not limited to, customer support, order management, sales, marketing, event recruitment, e-mail response, chat support, technical support and social media support. This report excludes call center software.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Regulation
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
  Imports
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

Join IBISWorld today

Contact Us

Want to speak to a representative? Call us.

clear