Overview

IBISWorld’s Telephone Support Services procurement research is intended to help you save time and money in the initial research stages of the buying process. Our data and analysis explain the characteristics, pricing dynamics, supply chain risks and negotiation tactics of Telephone Support Services to help your company negotiate strategically with suppliers. Our report insights also give your company the credibility to work with internal stakeholders and executives to better manage the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard
REPORT SNAPSHOT

Telephone Support Services - Recent Price Trend

The average price of telephone support services has grown at an estimated annualized rate of 2.2% during the three years to 2017 to reach $0.81 per minute. Increased overhead costs and demand have driven service prices upward, though a high level of competition in the market has helped to temper growth.Office space rental costs, suppliers’ primary overhead cost, have grown during the period...

shopping_cartVIEW PURCHASE OPTIONS

Telephone Support Services - Total Cost of Ownership

There are generally no hidden costs of ownership associated with telephone support services. However, there are some factors that can lead to higher direct and indirect costs once a purchase is made, including training and customer satisfaction. Depending on the amount of time buyers need to train the supplier’s employees, training costs can be significant. In addition, new telephone support...

shopping_cartVIEW PURCHASE OPTIONS

Get this report for free.
Call us now

1-800-330-3772

FREE for eligible customers

Download a sample report

About this Report

This report is intended to assist buyers of telephone support services. Telephone support services offer over-the-phone customer service. Telephone support services are used by a wide variety of downstream markets, including manufacturers, commercial banks and insurance providers. Typically, buyers outsource telephone support services to handle troubleshooting, assist in product returns or gather feedback. This report does not include call forwarding or telemarketing services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Regulation
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
  Imports
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

Join IBISWorld today

Contact Us

Want to speak to a representative? Call us.

clear