Overview

IBISWorld’s Procurement Research Reports cover thousands of indirect purchasing lines. Our data and analysis help you strategically engage and negotiate with suppliers and give you the credibility to work with internal stakeholders and executives. IBISWorld’s Technical Support & Help Desk Services procurement research provides price trends and forecasts, supplier benchmarks and negotiation questions all intended to give your company leverage during the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard
REPORT SNAPSHOT

Technical Support & Help Desk Services - Recent Price Trend

The price of technical support and help desk services has risen negligibly at an estimated average annual rate of 0.3% from 2014 to 2017, with a low degree of volatility. Low price volatility signifies that prices are unlikely to fluctuate significantly, which makes budgeting for services simpler and benefits buyers.During the past three years, demand for services has been growing as a result of...

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Technical Support & Help Desk Services - Total Cost of Ownership

The total cost of technical support and help desk services is generally low; however, some suppliers charge additional fees that a buyer should be aware of. When initially deciding on the terms of a contract, it is important for buyers to identify their call volumes. Purchasing too little capacity from a supplier can result in overage fees, not to mention the impairment to customer satisfaction...

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About this Report

This report is intended to assist buyers of technical support and help desk services. Technical support and help desk service providers field questions and incoming calls from customers in need of assistance with product or service features. All types of businesses can outsource technical support and help desk services to companies that specialize in handling inquiries. Suppliers undergo training on buyers' products and services to accurately assist customers in any industry. This report does not include telemarketing services or help desk software.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Regulation
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
  Imports
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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