If your company is looking to save time and money during the initial stages of the buying process, IBISWorld’s IT Support Services procurement research will provide you with the tools necessary to do just that. This report breaks down the data and analysis behind buying IT Support Services, such as pricing dynamics, supply chain risks and external demand drivers. Your company will also gain expert negotiation tactics to help gain leverage when working with suppliers.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

IT Support Services - Recent Price Trend

In the three years to 2017, the price of IT support services has been rising at an estimated average annual rate of 1.0%. During the period, demand for IT support services has been rising substantially; however, rapid supplier entry has allowed supply levels to largely keep pace with demand, slowing price growth. Moreover, suppliers’ purchase costs have fallen, further curbing price...

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IT Support Services - Total Cost of Ownership

The total cost of ownership for IT support services is low, minimizing the need for buyers to consider costs beyond the service price. Nonetheless, buyers should be wary of additional costs that add to this total cost of ownership. These costs stem primarily from solution implementation and network downtime. Additionally, IT support services have no resale value, and buyers should plan to absorb...

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About this Report

This report is intended to assist buyers of technical support and help desk services. Buyers of these services look to suppliers for outsourced technical and IT help instead of employing an in-house IT team. Buyers contact the service supplier for questions or to resolve IT issues on an as-needed basis. This report excludes IT infrastructure design and IT information management services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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