Market size and recent performance (2009-2024)
Industry revenue has grown at a CAGR of 1.1% over the past five years, to reach an estimated $37.8bn in 2019.
Trends and Insights
- While revenue has grown over the past five years, the has been some volatility brought on by fluctuations in private investment
- Additional trends and insights available with purchase
Biggest companies in the Business Support Services in Mexico
| Company
2019 | Market Share (%)
2019 | Revenue ($m)
2019 | Profit ($m)
2019 | Profit Margin (%)
2019 |
|---|---|---|---|---|
Call Center Services International | ||||
Konecta Group | ||||
Connect Center of Mexico |
To view the market share and analysis for all 4 top companies in this industry, view purchase options.
Products & Services Segmentation
Industry revenue is measured across several distinct product and services lines, including Document preparation services, Telemarketing centers and Business service centers. Document preparation services is the largest segment of the Business Support Services in Mexico.
Trends and Insights
• In 2019, telemarketing and call centers account for the largest share of revenue for the Business Support Services industry in Mexico.
- This is because many US companies outsource telecommunications operations to Mexico.
- More insights available in the full report
Table of Contents
About this industry
Industry definition
The Business Support Services industry in Mexico comprises companies providing wide range of services that support everyday functions of businesses. These services include telemarketing, phone research, debt collection, document preparation and credit analysis. Industry operators cater to clients in the telecommunications, financial, retail and healthcare sectors, as well as various clients from other sectors. The industry has experienced positive trends over the five years to 2019, with revenue anticipated to increase an annualized 1.1% to MXN $37.8 billion. This growth has largely been attributed to the increasing strength of the Mexican economy. For example, the GDP of Mexico is expected to grow at an annualized rate of 2.5% over the five years to 2019. Meanwhile, consumer spending is anticipated to expand an annualized 2.4% during the same period. Industry revenue is largely based on the strength of the economy because, as the economy improves, businesses have more money to invest in industry services. However, while revenue has grown over the past five years, the has been some volatility brought on by fluctuations in private investment. Despite this, industry revenue is expected to increase 2.5% in 2019 alone.
What's included in this industry?
Debt collection servicesCall center operationsDocument preparationDocument preparation servicesTelemarketing centersBusiness service centersDebt collectionCredit bureaus and rating agenciesOther servicesCompanies
Call Center Services InternationalKonecta GroupConnect Center of MexicoPurchase this report to view all 4 major companies in this industry.
Related Terms
OUTSOURCETELECOMMUNICATIONSTELEMARKETINGIndustry Code
NAICS 56141MX - Business Support Services in Mexico
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
Consumer spending. Consumer spending is typically high when the economy is strong. When consumer spending increases, businesses grow and can afford to invest in industry servi...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2009-2018) and forecast (2019-2024)
- Employees, including historical (2009-2018) and forecast (2019-2024)
- Businesses, including historical (2009-2018) and forecast (2019-2024)
- Profit, including historical (2009-2019)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
• In 2019, telemarketing and call centers account for the largest share of revenue for the Business Support Services industry in Mexico. This is because many US companies...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2019
- Product innovation level
Charts
- Products & services segmentation in 2019
- Major market segmentation in 2019
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
Similar to many service industries, the distribution of establishments in the Business Support Services industry in Mexico is closely tied to the country's population. Industr...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2019
Tables
- Number and share of establishments in each region in 2019
- Number and share of revenue each region accounts for in 2019
- Number and share of wages each region accounts for in 2019
- Number and share of employees in each region in 2019
Detailed analysis
- Geographic spread of the industry across North America, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Ability to avoid unnecessary work. Operators in the Business Support Services industry in Mexico must find ways to maximize efficiency.
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2014-2019
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
Call Center Services International (CCSI) operates telecommunications centers based in Baja California and Mexico City. CCSI offers customer service, debt collection, sales an...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2015 through 2019
- Major companies in the industry, including market share, revenue, profit and profit margin in 2019
- Overview of Call Center Services International's performance by revenue, market share and profit margin from 2013 through 2019
- Overview of Konecta Group's performance by revenue, market share and profit margin from 2013 through 2019
- Overview of Connect Center of Mexico's performance by revenue, market share and profit margin from 2013 through 2019
- Overview of revenue, market share and profit margin trend for one additional company
Detailed analysis
- Description and key data for Call Center Services International, and factors influencing its performance in the industry
- Description and key data for Konecta Group, and factors influencing its performance in the industry
- Description and key data for Connect Center of Mexico, and factors influencing its performance in the industry
- Description, key data and performance trends for one additional company
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Relative to the United States, the Business Support Services industry in Mexico must comply with a relatively light level of government regulation; however, this is expected t...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
Detailed analysis
- Demographic and macroeconomic factors influencing the industry
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2009-2024)
- IVA (2009-2024)
- Establishments (2009-2024)
- Enterprises (2009-2024)
- Employment (2009-2024)
- Exports (2009-2024)
- Imports (2009-2024)
- Wages (2009-2024)
Top Questions Answered
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the estimated market size of the Business Support Services industry in Mexico in 2019?
The market size of the Business Support Services industry in Mexico is $37.8bn in 2019.
How many businesses are there in the Business Support Services in Mexico industry in 2019?
There are 85,405 businesses in the Business Support Services industry in Mexico, which has declined at a CAGR of 1.2% between 2014 and 2019.
Has the Business Support Services industry in Mexico grown or declined over the past 5 years?
The market size of the Business Support Services industry in Mexico has been at a CAGR of 1.1% between 2014 and 2019.
What is the forecast growth of the Business Support Services industry in Mexico over the next 5 years?
The Business Support Services in Mexico market is forecast to over the five years from 2019 to 2024
What are the biggest companies in the Business Support Services market in Mexico?
The biggest companies operating in the Business Support Services market in Mexico are Call Center Services International, Konecta Group and Connect Center of Mexico
What does the Business Support Services in Mexico include?
Debt collection services and Call center operations are part of the Business Support Services industry.
Which companies have the highest market share in the Business Support Services in Mexico?
The company holding the most market share in Mexico is Call Center Services International.
How many people are/were employed in the Business Support Services in Mexico in 2019?
There are 282k employed in the Business Support Services industry in Mexico 2019.
Widen your competitive advantage with related industries
Related Domestic Industries
- Business support services can include finding employees in Mexico to outsource operations from other countries
- Some business support service companies also provide legal preparation services
- Some business support services include debt collection and communications for financial operations
Methodology
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Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
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