All systems go: Cloud technologies and social networking will strengthen industry revenue

The CRM System Providers industry is expected to continue surging in 2017, after experiencing several years of double-digit growth. Over the past five years many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience strong revenue streams. Shifting away from providing software as a product systems, which need the client operator's software applications and information to be kept on the premises of the company itself, the industry is providing more on-demand CRM services where all information is accessible over the web...purchase to read more.

Industry Statistics & Market Size
Revenue
$15bn
Annual Growth 12-17
11.3%
Forecast Growth 17-22
Profit
Employment
34,654
Businesses
727

Industry Threats & Opportunities

  • Operators will continue to improve their services to meet the needs of the customers
  • Industry operators enhanced their SaaS systems to attract even more clients
  • As the economy continues to grow, more operators will likely purchase CRM services
  • Industry Report - Industry Investment Chapter

    The level of capital intensity for the CRM System Providers industry indicates that operators on average spend about $0.05 on capital assets for every dollar spent on labor. This figure is considered a low level of capital intensity, reflecting the industry's needs for labor and technology. Because the industry produces an intangible product, producing quality software and system integration chiefly requires talented employees and time. To this end, wages account for the largest industry expense, making up an estimated 35.5% of revenue.Capital investments made by this industry include any hardware that is used to develop and host customer relationship management (CRM) systems. Ove...purchase to read more.

    Additional Insights for the CRM System Providers Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the CRM System Providers Industry are

  • Ability to quickly adopt new technology
  • Company's product is user/consumer friendly
  • Having a high profile in the market
  • IBISWorld analysts also discuss how external factors such as Corporate profit and Private investment in computers and software in the CRM System Providers industry impact industry performance..

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    What's in this report

    What is the CRM System Providers Industry?

    This industry develops software or platforms for customer relationship management (CRM). CRM is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.

    Industry Products
  • Software as a product CRM services
  • Software as a service CRM services
  • Other services and fees
  • Industry Activities
  • CRM software developing
  • CRM software publishing
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Corporate profit
  • Private investment in computers and software
  • Investor uncertainty
  • Prime rate

  • Current Performance
  • The move toward SaaS
  • Chart: Revenue Growth

  • Industry Outlook
  • Continued delivery model change
  • Expansion and consolidation
  • Table: CRM System Providers Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - CRM System Providers Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Intellectual Property Licensing

  • Key Selling Industries
  • Finance and Insurance
  • Manufacturing
  • Public Administration
  • Retail Trade
  • Wholesale Trade

  • Products & Services
  • Software as a product CRM services
  • Software as a service CRM services
  • Other services and fees
  • Chart: CRM System Providers Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Banks and financial institutions
  • Retailers and online businesses
  • Manufacturers
  • Healthcare and other service industries
  • Academic institutions and other
  • Chart: Major Market Segmentation for the CRM System Providers Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitWagesDepreciationOther costs
  • Chart: Cost Structure Benchmarking – Sector vs CRM System Providers

  • Basis of Competition
  • Usability
  • Ubiquity and compatibility

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the CRM System Providers Industry

  • Industry Globalization
    Salesforce.com Inc., SAP SE, Oracle Corp.,
  • Table: Salesforce.com Inc. - financial performance
  • Table: SAP SE - financial performance
  • Table: Oracle Corp. - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the CRM System Providers Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the CRM System Providers Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Private investment in computers and software (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Cloud Computing
  • Internet-based computing in which groups of remote servers are networked to enable sharing of data-processing tasks, centralized data storage and online access to computer services or resources.
  • Open Source
  • Denoting software for which the original source code is made freely available and may be redistributed with or without modification.
  • Software As A Product (Saap)
  • Business applications and information that are stored on the premises of the company itself. Data and servers are all directly controlled by the business and stay within the business' physical walls.
  • Software As A Service (Saas)
  • Business applications and information that are accessible over the internet. The information and the data servers reside in the building owned by the vendor of the application.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s CRM System Providers Industry Research Report contains up-to-date data and analysis, allowing you to identify the strengths and potential weaknesses of major companies in the industry. Build your credibility with clients and prospects by sharing insights into the current and emerging trends driving their industry. Our market research gives you the tools to win new business and keep existing clients.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on CRM System Providers:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The CRM System Providers market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on CRM System Providers, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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