Overview

All systems go: Cloud technologies and social networking will strengthen industry revenue

The CRM System Providers market research report provides key industry analysis and industry statistics, measures market size, analyzes current and future industry trends and shows market share for the industry’s largest companies. IBISWorld publishes the largest collection of industry reports so you can see an industry’s supply chain, economic drivers and key buyers and markets.

REPORT SNAPSHOT

Industry Threats & Opportunities

  • Operators will continue to improve their services to meet the needs of the customers
  • Industry operators enhanced their SaaS systems to attract even more clients
  • As the economy continues to grow, more operators will likely purchase CRM services

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    Industry Analysis & Industry Trends

    The CRM System Providers industry is expected to continue surging in 2017, after experiencing several years of double-digit growth. Over the past five years many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience strong revenue streams. Shifting away from providing software as a product systems, which need the client operator's software applications and information to be kept on the premises of the company itself, the industry is providing more on-demand CRM services where all information is accessible over the web...

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    Industry Report - Industry Analysis Chapter

    In the five years to 2017, revenue for the CRM System Providers industry has been rapidly increasing. Strong corporate profit resulted in many operators increasing their investments in new capital, and investing in in-service systems such as customer relationship management (CRM) service providers, leading to steady revenue increases for industry operators. In addition to growing revenue, the industry has experienced a shift in technology used for CRM systems. Many industry players are making their CRM applications and information accessible over the internet, a model called Software as a service (SaaS), compared with an on-premise CRM software that is installed on the customer’s server, a model called software as a product (SaaP). In ..

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    Additional Insights for the CRM System Providers Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the CRM System Providers Industry are

  • Ability to quickly adopt new technology
  • Company's product is user/consumer friendly
  • Having a high profile in the market
  • IBISWorld analysts also discuss how external factors such as Corporate profit and Private investment in computers and software in the CRM System Providers industry impact industry performance..

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    Industry Products

    What is the CRM System Providers Industry?

    This industry develops software or platforms for customer relationship management (CRM). CRM is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects.

    Industry Products
    Software as a product CRM services
    Software as a service CRM services
    Other services and fees
    Industry Activities
    CRM software developing
    CRM software publishing

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Corporate profit
  • Private investment in computers and software
  • Investor uncertainty
  • Prime rate

  • Current Performance
  • The move toward SaaS
  • Chart: Revenue Growth

  • Industry Outlook
  • Continued delivery model change
  • Expansion and consolidation
  • Table: CRM System Providers Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - CRM System Providers Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Intellectual Property Licensing

  • Key Selling Industries
  • Finance and Insurance
  • Manufacturing
  • Public Administration
  • Retail Trade
  • Wholesale Trade

  • Products & Services
  • Software as a product CRM services
  • Software as a service CRM services
  • Other services and fees
  • Chart: CRM System Providers Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Banks and financial institutions
  • Retailers and online businesses
  • Manufacturers
  • Healthcare and other service industries
  • Academic institutions and other
  • Chart: Major Market Segmentation for the CRM System Providers Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitWagesDepreciationOther costs
  • Chart: Cost Structure Benchmarking – Sector vs CRM System Providers

  • Basis of Competition
  • Usability
  • Ubiquity and compatibility

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the CRM System Providers Industry

  • Industry Globalization
    Major Companies
    SalesforceSAP SEOracle Corp.
  • Table: Salesforce - financial performance
  • Table: SAP SE - financial performance
  • Table: Oracle Corp. - financial performance

  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the CRM System Providers Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the CRM System Providers Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Private investment in computers and software (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Cloud Computing
  • Internet-based computing in which groups of remote servers are networked to enable sharing of data-processing tasks, centralized data storage and online access to computer services or resources.
  • Open Source
  • Denoting software for which the original source code is made freely available and may be redistributed with or without modification.
  • Software As A Product (Saap)
  • Business applications and information that are stored on the premises of the company itself. Data and servers are all directly controlled by the business and stay within the business' physical walls.
  • Software As A Service (Saas)
  • Business applications and information that are accessible over the internet. The information and the data servers reside in the building owned by the vendor of the application.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on CRM System Providers:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The CRM System Providers market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on CRM System Providers, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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