Positive return: Greater job security and rising disposable income have bolstered industry demand

The Product Returns Management Services industry manages reverse logistics or the physical movement of surplus or unwanted goods, materials and equipment from consumers back to manufacturers as well as other locations for resale, reuse or disposal. Over the five years to 2017, the industry has benefited from an improving US economy as greater job security and rising disposable income have bolstered consumer spending and retail sales. With more products sold, the total number of product returns in the United States is also expected to increase over the five years to 2017. Demand from the e-commerce sector has driven much of this growth, as product returns management companies are contracted to reduce online merchants' assessment, repackaging, delivery, receiving and reselling costs...purchase to read more.

Industry Statistics & Market Size
Revenue
$7bn
Annual Growth 12-17
3.3%
Forecast Growth 17-22
Profit
Employment
55,961
Businesses
5,220
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • With more products sold, the total number of product returns in the United States is also expected to increase
  • An increasing number of electronics manufacturers have contracted out to industry operators
  • Industry success is highly dependent on a comprehensive reverse logistics application system
  • Industry Report - Industry SWOT Analysis Chapter

    The Product Returns Management Services has experienced steady growth and continues to attract a growing share of manufacturers and retailers, which, in prior decades, had handled product returns on their own. Moreover, industry value added, a measure of the industry’s contribution to the overall economy, is expected to grow an annualized 3.2% over the 10 years to 2022. This growth rate exceeds that of US GDP during the same 10-year period, which is estimated to increase at an annualized rate of 2.1%. This disparity is one indication that the Product Returns Management Services industry is in the growth phase of its life cycle.Another indicator has been an increase in the number of industry operators. Ove...purchase to read more.

    Additional Insights for the Product Returns Management Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Product Returns Management Services Industry are

  • Access to a highly skilled workforce
  • Ability to control stock on hand
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Consumer spending and Industrial production index in the Product Returns Management Services industry impact industry performance..

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    What's in this report

    What is the Product Returns Management Services Industry?

    This industry includes operators that provide a variety of reverse logistics services, including return center operations, return to vendor management, product recall management and product recycling.

    Industry Products
  • Return center operations
  • Test and repair
  • Product recall management
  • Product liquidation solutions
  • End-of-life product management
  • Parts and other
  • Industry Activities
  • Providing reverse logistics and return center operations
  • Providing product testing, triage and repair
  • Managing the physical transport of goods
  • Providing customer and after sales support
  • Providing product recall management
  • Providing end-of-life product management
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Consumer spending
  • Industrial production index
  • Demand from computer and electronic product manufacturing
  • Demand from retail trade

  • Current Performance
  • E-commerce provides new opportunities
  • Demand growth from electronics manufacturers
  • Industry structure and profit
  • Chart: Revenue Growth

  • Industry Outlook
  • Advances in computer applications to benefit industry
  • Sustainable economic growth and environmental concerns will support industry
  • Table: Product Returns Management Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Product Returns Management Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Manufacturing
  • Retail Trade
  • Auto Parts Stores
  • Warehouse Clubs & Supercenters

  • Key Selling Industries
  • Copier & Office Equipment Wholesaling
  • Printing
  • Wood Pallets & Skids Production

  • Products & Services
  • Return center operations
  • Test and repair
  • Product recall management
  • Product liquidation solutions
  • End-of-life product management
  • Parts and other
  • Chart: Product Returns Management Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Retailers and e-tailers
  • Other
  • Consumer goods and electronics manufacturers
  • Healthcare sector
  • Chart: Major Market Segmentation for the Product Returns Management Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitWagesPurchasesOther
  • Chart: Cost Structure Benchmarking – Sector vs Product Returns Management Services

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Product Returns Management Services Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Product Returns Management Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Product Returns Management Services Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Consumer Spending (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    End-Of-Life Product Management
  • End-of-life product management is pulling outdated products from the sales channel to make space for newer models that have recently been released.
  • Less Than Truckload (Ltl)
  • Less than truckload is a transportation logistics term that refers to shipments of products that occupy less than a truckload of space.
  • Pallet Pricing
  • Pallet pricing is a transportation logistics term that refers to shipping products that occupy the space of a standard pallet, or 40" x 48" of space.
  • Product Liquidation And Disposition
  • Product liquidation and disposition represents a variety of things, including placing products on different secondary markets; disposition refers to the disposal of a product.
  • Truckloads (Tl)
  • Truckloads is a transportation logistics term that refers to a truck full of products.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s industry research report on Product Returns Management Services can be used to help you understand the industry’s market size, growth potential and major companies. Five-year forecasts provide insight into the industry’s prospects, so you can make decisions with confidence. This information is perfectly suited to informing your business plans, pitch books, benchmarking and SWOT analysis.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Product Returns Management Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Product Returns Management Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Product Returns Management Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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