Overview

Fixer-upper: Increasingly complex products will lead consumers to industry operators

The Electronic & Computer Repair Services industry market report contains strategic analysis of the key drivers influencing the industry. Save hours of time on research and prospecting using IBISWorld’s standardized, up-to-date reports on thousands of industries. Our industry research provides growth and profit forecasts for a five-year outlook period, presented in a clear and user-friendly format.

REPORT SNAPSHOT

Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Revenue
$19bn
Annual Growth
12-17
-0.3%
Annual Growth
17-22
Profit
Employment
141,369
Business
57,629

Industry Threats & Opportunities

  • Technologically complex products will lead the way for increased repair demand
  • Consumers accelerated their purchases of smartphones despite high price points
  • The decision to repair or replace equipment will continue to be the major factor determining demand
  • Industry Analysis & Industry Trends

    The Electronic and Computer Repair Services industry is in need of repair itself. The increasing affordability of electronics and computers has prompted consumers and businesses to purchase new products rather than replace their existing equipment, leading to a drop in demand. Furthermore, businesses and consumers typically have opted to purchase more advanced products and scrap damaged or outdated goods. The life cycle of electronic goods and computers has shortened over the past five years, and the introduction of new technology has provided further incentive for consumers and businesses to replace their old equipment. Over the next five years, industry revenue is expected to decline.

    Industry Report - Industry Investment Chapter

    The Electronic and Computer Repair Service industry has a low level of capital intensity. IBISWorld estimates that for every dollar spent on wages, industry operators will spend $0.04 in capital investment. Capital is mainly invested in repair equipment. Over the past five years, capital intensity has remained relatively constant; in 2012, for every dollar spent on wages, industry operators also spent an estimated $0.04 in capital investment. This stability is evidenced in the number of industry operators. Over the five years to 2017, the number of enterprises decreased an annualized 1.5%.

    Industry operators also reduced labor expenses over the past five years. The number of employees in the industry fell during the period, declining an annualized 1.8%. Com

    Additional Insights for the Electronic & Computer Repair Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Electronic & Computer Repair Services Industry are

  • Supply contracts in place for key inputs
  • Proximity to key markets
  • Production of premium goods/services
  • IBISWorld analysts also discuss how external factors such as Private investment in computers and software and Per capita disposable income in the Electronic & Computer Repair Services industry impact industry performance..

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    Industry Products

    What is the Electronic & Computer Repair Services Industry?

    Companies in this industry are involved in repairing and maintaining one or more of the following: consumer electronic equipment, computers, office machines, communication equipment and other electronic and precision equipment; items are not sold new. Establishments in this industry repair items including microscopes, radar and sonar equipment, televisions, stereos, video recorders, computers, photocopying machines, communications equipment, scientific instruments and medical equipment.

    Industry Products
    Consumer electronics (including radio, TV and VCR) repairs
    Computer and office machine repairs
    Communications equipment repairs
    Other electronic equipment (including medical equipment) repairs
    Industry Activities
    Providing repair and maintenance for consumer electronics
    Operating photographic equipment repair shops that do not new photographic equipment
    Operating stereo equipment repair shops that do not new stereo equipment
    Operating TV repair shops that do not new TVs
    Providing repair and maintenance for dental equipment
    Providing repair and maintenance for medical and surgical equipment
    Providing repair and maintenance for optical instruments

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Private investment in computers and software
  • Per capita disposable income
  • Price of computers and peripheral equipment
  • Demand from computer manufacturing
  • Demand from medical device manufacturing

  • Current Performance
  • Consumer electronics
  • Computers and office equipment
  • Communications equipment and other instruments
  • Industry landscape
  • Chart: Revenue Growth

  • Industry Outlook
  • Repairing versus replacing
  • Outsourcing
  • Profitability
  • Table: Electronic & Computer Repair Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Electronic & Computer Repair Services Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Information
  • Finance and Insurance
  • Professional, Scientific and Technical Services
  • Surveying & Mapping Services
  • Dentists
  • Optometrists
  • Diagnostic & Medical Laboratories
  • Hospitals

  • Key Selling Industries
  • Audio & Video Equipment Manufacturing
  • Computer Manufacturing
  • Computer Peripheral Manufacturing
  • Medical Instrument & Supply Manufacturing
  • Telecommunication Networking Equipment Manufacturing

  • Products & Services
  • Other electronic equipment (including medical equipment) repairs
  • Computer and office machine repairs
  • Communications equipment repairs
  • Consumer electronics (including radio, TV and VCR) repairs
  • Chart: Electronic & Computer Repair Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Small and medium businesses
  • Large companies
  • Households
  • Federal government
  • State and local governments
  • Not-for-profit organizations
  • Chart: Major Market Segmentation for the Electronic & Computer Repair Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
    ProfitPurchasesWagesRent and utilitiesOther
  • Chart: Cost Structure Benchmarking – Sector vs Electronic & Computer Repair Services

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Electronic & Computer Repair Services Industry

  • Industry Globalization
    Major Companies
    There are no major players in this industry
    Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Electronic & Computer Repair Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Electronic & Computer Repair Services Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)
  • Private investment in computers and software (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Table: Industry Financial Ratios
    Jargon & Glossary
    Liquid Crystal Display (Lcd)
  • An electronic visual display that uses the light-modulating properties of liquid crystals to put out an image.
  • Peripheral
  • A device attached to a host computer that has the purpose of expanding the host's capabilities.
  • Precision Equipment
  • Includes dental equipment, diagnostic imaging equipment, meteorological instruments, surgical instruments, optical instruments and sonar equipment.
  • Remote Repair
  • Computer repair in which the servicing entity logs onto the affected machine from a separate location via an internet connection to repair it.
  • Smartphone
  • A mobile phone that offers advanced PC-like capabilities.
  • Warranty
  • An assurance that an item will be repaired without cost to the buyer, usually limited to a specific time period.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Electronic & Computer Repair Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Electronic & Computer Repair Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Electronic & Computer Repair Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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