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AU & NZ ENTERPRISE PROFILES

NSW Department of Customer Service - Australian Enterprise Profile

Enterprise Type: Government Body

What does NSW Department of Customer Service do?

The NSW Department of Customer Service is a state Government-owned entity, responsible for the provision of customer services, compliance activities, digital and analytical insights across the department. The department employs approximately 7,498 full-time equivalent staff, operates in New South Wales, and is administered by its head office in Sydney, New South Wales. 

NSW Department of Customer Service - Products & Brands

The NSW Department of Customer Service operates as a service provider and regulator to improve customer experiences when customers interact with the NSW Government.

The Department operates the following divisions:

  • Customer, Delivery, and Transformation: NSW Registry of Births, Deaths & Marriages, Data Analytics Centre, Office of the Customer Experience Unit.
  • Revenue NSW: NSW revenue management agency responsible for the administration of taxation, revenue and other monetary duties.
  • NSW Fair Trading: NSW agency responsible for the protection of consumer rights and the regulation of business practices across various industries.
  • Digital NSW: Provides digital solutions across the NSW Government.
  • Service NSW: Access to the NSW Government’s services and transactions via omnichannel mix of face-to-face, phone and online services.
     
  • SafeWork NSW: NSW Agency responsible for the work health and safety regulation of employees in NSW.

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NSW Department of Customer Service - Financial Statements

pie_chart NSW Department of Customer Service Financial Profit & Loss Account

BALANCE DATE6/30/20236/30/20226/30/20216/30/20206/30/2019
Sales Revenue203,5750.20.20.20.4
Other Revenue0000000000000000000000000
Total Revenue0000000000000000000000000
Cost of Goods Sold0000000000000000000000000
Depreciation0000000000000000000000000
R & D Expenditure0000000000000000000000000
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NSW Department of Customer Service - Financial Ratios

pie_chart NSW Department of Customer Service Financial Growth

BALANCE DATE6/30/20236/30/20226/30/20216/30/20206/30/2019
Total Revenue Growth25.2013.3913.74-18.28-1.06
Sales Revenue Growth0000000000000000000000000
EBITDA0000000000000000000000000
NPAT0000000000000000000000000
Shareholder's Funds0000000000000000000000000
AAAAAA AAAAAA0000000000000000000000000

pie_chart NSW Department of Customer Service Financial Ratios

BALANCE DATE6/30/20236/30/20226/30/20216/30/20206/30/2019
Return on Revenue (ROR) (%)8.99.6-1.1-3.12.6
Return on Shareholders’ Funds (ROSF) (%)0000000000000000000000000
Return on Assets (ROA) (%)0000000000000000000000000
Profit Margin (%)0000000000000000000000000
Revenue per Employee ($’000 per person)0000000000000000000000000
AAAAAA AAAAAA0000000000000000000000000
lock To view NSW Department of Customer Service's full competitive environment, see report purchase options.
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NSW Department of Customer Service's Competitive Environment

NSW Department of Customer Service operates in the following industries:

NSW Department of Customer Service's main competitors:

  • Department of Transport NSW
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lock To view NSW Department of Customer Service's full competitive environment, see report purchase options.
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Enterprise Profiles - table of contents

Enterprise Details

Get a high-level overview of NSW Department of Customer Service, including registered business details, an enterprise synopsis, SWOT analysis and main brands and products.

Key Personnel

We outline the key personnel at NSW Department of Customer Service by position type and title.

Enterprise Financials

Get a full view of NSW Department of Customer Service’s financials, including Profit and Loss Account (Revenue, Interest, Profit and Loss, and Audit Fees) and Balance Sheet (Current Assets, Non-Current Assets, Current Liabilities, Non-Current Liabilities, Shareholders’ Equity), as well as Number of Employees, Number of Share on Issue, Market Capitalisation and Earnings per Share where available. Note: we do not provide a full financial details for all company profiles.

Growth & Ratios

Get a clearer picture of NSW Department of Customer Service’s performance, with key financial ratios and data on financial growth.

Operating Segments

Understand the main operating divisions of NSW Department of Customer Service, including Revenue and Assets under each Segment, Industries and Geographic Locations NSW Department of Customer Service operates in.

Competitor Benchmarking

Compare NSW Department of Customer Service’s financial ratios and growth to peers in their industries of operation for a clearer picture of performance.

Major Shareholders

We outline the ultimate parent and largest shareholders of NSW Department of Customer Service.

Subsidiaries

View a list of NSW Department of Customer Service’s associated companies, holding company, joint ventures and trusts, both domestic and international.

History

Find out more about the history and background of NSW Department of Customer Service, including founding information, past announcements, mergers and major projects.

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Included in Report

  • Enterprise History & Synopsis
    Enterprise History & Synopsis
  • Enterprise Financial Statements
    Enterprise Financial Statements
  • Financial Ratios
    Financial Ratios
  • Industry Averages
    Industry Averages
  • Competitive Landscape
    Competitive Landscape
  • Key Enterprise Personnel
    Key Enterprise Personnel
  • Subsidiaries & Ownership Structure
    Subsidiaries & Ownership Structure

Why buy this enterprise profile on NSW Department of Customer Service?

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  • Understand a enterprise’s competitive landscape
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The profile on NSW Department of Customer Service includes:

  • Enterprise History and Synopsis
  • Overview of Brands and Products
  • Enterprise Financial Statements and Financial Ratios
  • Key Enterprise Personnel
  • Subsidiaries, Shareholders and Ownership Structure
  • Service Providers

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