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Telephone Support Services Procurement Research Report | Published: Sep 2015

Helping businesses make better purchasing decisions, faster

Telephone Support Services: Procurement Research Report Highlights

Benchmark Price RFP/RFQ/Negotiation Questions
3-year Price Forecast Supply Chain Analysis
Supplier Intelligence Sample Buyer Decision Scorecard
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IBISWorld’s Telephone Support Services procurement research is intended to help you save time and money in the initial research stages of the buying process. Our data and analysis explain the characteristics, pricing dynamics, supply chain risks and negotiation tactics of Telephone Support Services to help your company negotiate strategically with suppliers. Our report insights also give your company the credibility to work with internal stakeholders and executives to better manage the sourcing process.

Report Snapshot
Price Forecast & Benchmarking
Benchmark Price
Benchmark Price
Price Change 12-15
IBISWorld Buyer
Power Score
Profit Benchmark
Profit Benchmark
Price Change 15-18
Price Change
Telephone Support Services - Recent Price Trend

The average price of telephone support services has grown at an estimated average annual rate of 3.1% during the three years to 2015 to reach $33.39 per hour. Despite the high level of competition in the market, prices have increased as a result of increased overhead costs and demand.Rental prices, suppliers' primary overhead cost, have grown during the period, placing upward pressure on service... purchase to read more

Telephone Support Services - Total Cost of Ownership

There are generally no hidden costs of ownership associated with telephone support services. However, there are some factors that can lead to higher direct and indirect costs once a purchase is made, including training and customer satisfaction. Depending on the amount of time buyers need to train the supplier's employees, training costs can be significant. In addition, new telephone support... purchase to read more


About This ReportRelated ReportsTable of Contents

This report is intended to assist buyers of telephone support services. Telephone support services offer over-the-phone customer service and technical support. Typically, buyers outsource telephone support services such as troubleshooting, returns or gaining additional information about their products, software or services. Telephone support services are used by a wide variety of downstream markets, including manufacturers, commercial banks and insurance providers. This report does not include call forwarding or telemarketing services.

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