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Telephone Support Services Procurement Research Report | Published: Oct 2014

Helping businesses make better purchasing decisions, faster

Telephone Support Services: Procurement Research Report Highlights

Benchmark Price RFP/RFQ/Negotiation Questions
3-year Price Forecast Supply Chain Analysis
Supplier Intelligence Sample Buyer Decision Scorecard
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IBISWorld’s Telephone Support Services Procurement Research Report offers purchasing insight into the Telephone Support Services market. Our analysis dissects pricing trends and the supply chain, including highlighting key suppliers and their financial benchmarks. The report also provides key pieces of take-away intelligence, such as negotiation question preparation and a buying decision scorecard, which includes factors weighted according to their importance in the decision-making process.

Report Snapshot
Price Forecast & Benchmarking
Benchmark Price
Benchmark Price
Price Change 11-14
IBISWorld Buyer
Power Score
X.X
Profit Benchmark
Profit Benchmark
Price Change 14-17
Price Change
Telephone Support Services - Recent Price Trend

The average price of telephone support services has grown at an average annual rate of 3.0% during the three years to 2014. The boost in prices is driven primarily by rising wage and overhead costs as well as growing demand from the increasing number of businesses and recovering corporate profit.The recovering economy has allowed more businesses to allocate resources to call center and technical... purchase to read more

Telephone Support Services - Total Cost of Ownership

There are generally no hidden costs of ownership associated with the purchase of telephone support services provided that buyers negotiate an hourly-based contract with a limit on the number of hours worked. However, the quality of service that suppliers provide can impact the buyer's operations. Buyers should be wary of poor quality telephone support services, such as a lack of eligible... purchase to read more

 


About This ReportRelated ReportsTable of Contents

This report is intended to assist buyers of telephone support services. Telephone support services allow businesses to offer over the phone customer service and technical support related to goods or services sold. This report does not include call forwarding or telemarketing services.



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