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Helpdesk & Call Center Software Procurement Research Report | Published: May 2014

Helping businesses make better purchasing decisions, faster

Helpdesk & Call Center Software: Procurement Research Report Highlights

Benchmark Price RFP/RFQ/Negotiation Questions
3-year Price Forecast Supply Chain Analysis
Supplier Intelligence Sample Buyer Decision Scorecard
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IBISWorld’s Helpdesk & Call Center Software Procurement Research Report provides the latest price data and the factors underpinning price movements, such as input costs and external demand drivers. The report identifies the leading suppliers of Helpdesk & Call Center Software and offers a strategic analysis of the key factors influencing the way the procurement market works. Data forecasts also accompany our analysis so your company can make purchasing decisions with confidence.

Report Snapshot
Price Forecast & Benchmarking
Benchmark Price
Benchmark Price
Price Change 11-14
IBISWorld Buyer
Power Score
Profit Benchmark
Profit Benchmark
Price Change 14-17
Price Change
Helpdesk & Call Center Software - Recent Price Trend

Prices for helpdesk and call center software have grown at an estimated average annual rate of 0.9% in the three years to 2014. This price stability is beneficial for buyers because they do not have to worry about rising prices and can take their time in making their purchasing decisions. In addition, stable prices help buyers to create more accurate budgets and forecasts. In addition, price... purchase to read more

Helpdesk & Call Center Software - Total Cost of Ownership

Cloud-computing technologies have greatly reduced the total cost of ownership associated with helpdesk and call center software. Previously, call centers and helpdesks required onsite hardware systems and software. With cloud-based solutions, the provider worries about the infrastructure and maintenance of the helpdesk and call center software, greatly reducing upfront costs for the buyers... purchase to read more


About This ReportRelated ReportsTable of Contents

This report is intended to assist buyers of helpdesk and call center software. Helpdesk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer support processes. This report focuses on software-as-a-service (SaaS), or “on-demand” helpdesk and calls center software, rather than software-as-a-product (SaaP), or "on-premise" helpdesk and call center software. This report excludes customer relationship management software as well as hardware used in call centers.

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