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Helpdesk & Call Center Software Procurement Research Report | Published: Jan 2015

Helping businesses make better purchasing decisions, faster

Helpdesk & Call Center Software: Procurement Research Report Highlights

Benchmark Price RFP/RFQ/Negotiation Questions
3-year Price Forecast Supply Chain Analysis
Supplier Intelligence Sample Buyer Decision Scorecard
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If your company is looking to save time and money during the initial stages of the buying process, IBISWorld’s Helpdesk & Call Center Software procurement research will provide you with the tools necessary to do just that. This report breaks down the data and analysis behind buying Helpdesk & Call Center Software, such as pricing dynamics, supply chain risks and external demand drivers. Your company will also gain expert negotiation tactics to help gain leverage when working with suppliers.

Report Snapshot
Price Forecast & Benchmarking
Benchmark Price
Benchmark Price
Price Change 14-17
IBISWorld Buyer
Power Score
Profit Benchmark
Profit Benchmark
Price Change 17-20
Price Change
Helpdesk & Call Center Software - Recent Price Trend

Prices for helpdesk and call center software have grown at an estimated average annual rate of 0.9% in the three years to 2014. Prices have been nonvolatile, which has been beneficial for buyers because they do not have to worry about rising prices and can take their time in making purchasing decisions. As a result, stable prices help buyers to create more accurate budgets and forecasts. In... purchase to read more

Helpdesk & Call Center Software - Total Cost of Ownership

Cloud-computing technologies have greatly reduced the total cost of ownership associated with helpdesk and call center software. Previously, call centers and helpdesks required onsite hardware systems and software. With cloud-based solutions, the provider worries about the infrastructure and maintenance of the helpdesk and call center software, greatly reducing upfront costs for the buyers... purchase to read more


About This ReportRelated ReportsTable of Contents

This report is intended to assist buyers of helpdesk and call center software. Helpdesk and call center software manages inbound and outbound calls with customers and is typically used to support sales and customer relation processes. This report focuses on software-as-a-service (SaaS), or “on-demand” helpdesk and calls center software, rather than software-as-a-product (SaaP), or "on-premise" helpdesk and call center software. This report excludes customer relationship management software as well as hardware used in call centers.

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