Industry Analysis & Industry Trends
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Customer relationship management (CRM) is a widely implemented strategy for managing a company's interactions with customers, clients and sales prospects. Demand for CRM system providers will grow over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services.... purchase to read more
Industry Report - Industry Investment Chapter
The level of capital intensity for this industry indicates that firms on average spend about $0.14 on capital assets for every dollar spent on labor. This figure is considered a moderate level of capital intensity, reflecting the industry's needs for both labor and technology. Because the industry produces an intangible product, producing quality software and system integration chiefly requires talented employees and time. To this end, wages account for the largest industry expense, making up an estimated 30.9% of revenue.
Capital investments made by this industry include any hardware that is used to develop and host CRM systems... purchase to read more