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Frequently Asked Questions
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IBISWorld has compiled the most frequently asked questions from our support centre to assist you in your navigation and operation of our website. If you have any difficulties, please contact the support centre on 1800-330-3772 or submit an online inquiry with us.
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1. Can IBISWorld send me information relating to all products and services that IBISWorld offers?
Product information is available on-line in the IBISWorld Products Section. If you would like further information on Subscription packages, or specific questions on the contents of a report before you buy, please contact our Sales Office on 1800-330-3772 or inquire online. Clients who have questions on a report or other areas of our site can contact our Help Desk on 1800-330-3772 or inquire online.
2. How much does it cost to become an IBISWorld member?
Subscription packages vary and are tailored to the individual user. IBISWorld can tailor a package for you that meet both your information needs and budget. Contact one of our friendly Account Managers on 1800-330-3772 or submit an online inquiry for more information on all of IBISWorld's unique packages.
3. How much does one industry report cost?
An Industry report/overview retails for $650.00. In addition, subscription packages offer significant discounts off the retail price, so call us today to see what we can do for you.
4. What does The IBISWorld money back guarantee offer cover?
IBISWorld offers a 100% quality money back guarantee on all reports purchased through our site. If the information in a report does not meet the standard indicated in the relevant sample report and IBISWorld is not able to provide supplementary information to the standard indicated we will offer a full refund on the cost of the relevant report.
5. Can I be sent a sample industry report?
Sample reports are available on-line before you purchase. There is a dedicated product and samples page (click here) or you can just click on the "View Sample" link on every report page to see what kind of data is available in that section.
6. Can I get a complete listing of Industry reports that are available?
A full list of industry reports is available on-line on the product and samples page. Click here
7. Does IBISWorld have industry reports for other countries?
Industry reports are available for Australia, China and also selected Global reports.. Please call or submit an online inquiry for more information.
8. I don't know which report to buy to find my information. What should I do?
Try searching on your keyword to find a list of reports in which that keyword or topic is mentioned. Then read through the definitions to find the most relevant report. If you are still unsure, please submit an inquiry for more assistance.
9. Which sources are used for the information in the Industry Reports?
IBISWorld analysts use a variety of sources in their research ranging from government, company and Industry association statistics, to company reports, surveys and personal contact. If you have questions on any of the data, please submit an inquiry with your specific source question.
10. What type of company classifies as a Major Player?
Depending on the structure of the industry concerned IBISWorld's research staff will identify the largest 5 companies, and often many more. On the other hand, some industries are very fragmented and simply do not have any major companies, in this case we will endeavour to supply indicative examples of companies in the industry.
11. What is the difference between an Enterprise and an Establishment?
An Enterprise is an actual registered company, GBE, association, partnership or trust, whereas an Establishment is each physical location. If we use Bank of America as an example, there would be one Enterprise, and each of the branches and head offices would be the establishments. That's why the establishments figure is always higher than Enterprises. For more information see the Glossary of Terms.
12. Where can I find definitions on terms used on the IBISWorld site?
A glossary of all terms used on the IBISWorld website is available in the About IBISWorld menu. You can look up any term there for a detailed explanation, however if you require further assistance, please submit your inquiry with the IBISWorld support centre.
13. How do I receive my report?
Upon receipt of payment, your IBISWorld report will become immediately viewable on our website. For your convenience, all IBISWorld reports are additionally available in 2 downloadable formats; Microsoft Word (recommended for data copy & paste), and .PDF (ideal for readability, and presentations)
14. More Questions?
Please submit your inquiry or call us on 1800-330-3772.
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